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Customer Experience Coordinator

2 weeks ago

Angeles City, Central Luzon, Philippines UBT Full time
Job Overview:

We are seeking a highly detail-oriented and organized individual to join our dynamic team as a Customer Experience Coordinator. In this role, you will be responsible for delivering an outstanding customer experience by providing exceptional sales support and marketing assistance.

Key Responsibilities:
  • Sales Support:
  • Create professional sales proposals using Qwilr and manage CRM updates and customer call notes with NetSuite.
  • Prepare quotes and process sales orders efficiently.
  • Marketing Support:
  • Send nurturing emails to potential customers and update our website and product listings on Shopify.
  • Handle customer quizzes and rewards, ensuring timely responses to emails, web chats, and social media inquiries.
  • Order Processing:
  • Create and manage customer profiles, ensuring accurate order entry, product details, and documentation.
  • Confirm orders and manage approvals effectively.
Requirements:
  • Strong English communication skills and proficiency in CRM platforms, particularly NetSuite.
  • Familiarity with Shopify for product updates is highly desirable.
  • Excellent customer service and digital marketing skills.
  • Able to multitask and prioritize tasks effectively.
  • Team player with excellent time management skills.