Cebu IT Park Customer Service Role

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time
Customer Service Representative - Cebu IT Park

A challenging opportunity for a Customer Service Representative has arisen in our Cebu IT Park location.

We are seeking an experienced and skilled individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients via various communication channels.

In this role, you will:

  • Provide timely and effective support to customers through inbound and outbound calls, emails, and other digital channels.
  • Escalate complex issues to senior colleagues or subject matter experts as needed.
  • Develop and maintain knowledge of our products and services to provide accurate information to customers.
  • Collaborate with internal stakeholders to resolve customer complaints and concerns.
  • Meet and exceed customer satisfaction targets by delivering high-quality service and ensuring prompt issue resolution.

This is an excellent opportunity for someone looking to develop their customer service skills in a fast-paced and dynamic environment. If you have a passion for delivering exceptional customer experiences and are eager to learn and grow with our company, we would love to hear from you.

Key Responsibilities:

• Provide professional customer service over the phone and via email.

• Develop and maintain knowledge of our products and services.

• Resolve customer complaints and issues efficiently and effectively.

• Work closely with internal teams to identify and implement process improvements.

• Meet or exceed customer satisfaction targets.

Requirements:

• High school diploma or equivalent required; relevant experience preferred.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and adapt to changing priorities.

• Strong problem-solving and analytical skills.

• Proficient in computer applications and software.

• Basic math skills and ability to handle cash and make change (if applicable).

• Availability to work varied shifts, including evenings, weekends, and holidays (if applicable).

About Us:

We are a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers. Our team is passionate about making a positive impact and driving business growth through outstanding service.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for career advancement and professional development.

• Collaborative and supportive work environment.

• Recognition and rewards for outstanding performance.

• Access to cutting-edge technology and training resources.

• Flexible work arrangements to suit your lifestyle.

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