
Service Delivery Leadership Specialist
23 hours ago
Job Summary
">- This is a leadership role where you will be responsible for leading regional teams in assessing and assigning cases, routing escalations, and resolving low-level single-touch cases.
About the Role
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- Motivate and coach team members to achieve goals and drive career growth.">
- Ensure that the coordination team works towards departmental goals efficiently and effectively.">
- Work closely with service delivery managers to ensure cases are handled properly.">
Key Responsibilities
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- Lead by example, demonstrate technical expertise, and provide guidance to team members.">
- Conduct regular competency reviews and provide feedback.">
- Develop and implement strategies to improve customer satisfaction and reduce case resolution times.">
- Collaborate with other departments to ensure smooth workflow and effective communication.">
Requirements
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- A minimum of 35 years of experience as a service desk supervisor or in a similar leadership role.">
- Strong technical expertise in MSP products and services.">
- Proven ability to manage complex projects, clients, and partner relationships.">
- Experience leading remote teams and resources.">
- ITIL certification is an asset.">
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