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Emergency Response Coordinator

2 weeks ago

Makati City, National Capital Region, Philippines Genfinity Philippines, Inc. Full time

**Responsibilities**

  • Monitor Surveillance Systems: Review actual, live events using in-house technology and determine the plan of action: address the subject, contact 911 dispatch, trigger a siren or call the homeowner.
  • Provide Home Monitoring:** Provide home monitoring via cameras and intervene to warn off trespassers and potential thieves if necessary.
  • Review AI-Triggered Events:** Review any events that trigger our AI security systems on the perimeter of customer's homes, business, and properties. If necessary, contact the threat via 2-way audio in the customer's perimeter, contact 911 emergency, or both to address the threat.
  • Internal Feedback and Escalation:** Identify and escalate priority issues, build processes to identify and avoid repeat mistakes/issues, and provide internal feedback as an advocate for customers in the company.