Fintech Customer Support Specialist

3 days ago


Las Piñas, National Capital Region, Philippines beBeeCustomer Full time $800 - $1,300

Unlock Your Potential in a Fintech Startup

About the Role

We are seeking an ambitious and customer-focused individual to join our team as a Customer Success Associate. As a key member of our support team, you will play a vital role in driving customer satisfaction and loyalty.

Key Responsibilities:
  • Resolve complex customer queries via email or Zendesk, ensuring timely and accurate responses;
  • Identify and solve customer issues, proposing process improvements to enhance the overall customer experience;
  • Work closely with cross-functional teams to resolve customer complaints and provide exceptional service.
What We're Looking For

To succeed in this role, you will need:

  • Strong knowledge of investing principles and financial terminology;
  • Excellent communication and problem-solving skills;
  • Ability to work independently and collaboratively as part of a dynamic team;
  • Flexibility to adapt to changing priorities and deadlines.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary range;
  • Opportunities for professional growth and development;
  • A dynamic and supportive work environment;
  • Flexible working arrangements to suit your needs.
Seniority Level:

Entry level

Employment Type:

Contract



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