Apparel Customer Support Specialist

1 day ago

Las Piñas, National Capital Region, Philippines beBeeCustomer Full time ₱3,000 - ₱5,000

Job Title: Apparel Customer Support Specialist

We are seeking a detail-oriented customer service professional to join our team as an Apparel Customer Support Specialist. This role requires strong written and verbal communication skills, excellent English proficiency, and the ability to effectively communicate with customers.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email and phone
  • Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
  • Understand and apply company policies while assisting customers
  • Maintain accurate records of customer interactions and issues
  • Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently
  • Provide a positive shopping experience by ensuring courteous and effective communication
  • Assist in resolving charge disputes and processing refunds when needed

Qualifications:

  • Excellent written and verbal English communication skills
  • Previous experience in customer service, preferably in an apparel eCommerce setting
  • Strong understanding of customer service etiquette, with a professional and empathetic approach
  • Ability to comprehend and apply company policies accurately
  • Proficiency in email management tools and basic CRM software
  • Strong organizational and problem-solving skills
  • Ability to multi-task and handle customer inquiries with efficiency
  • Comfortable making outbound calls to customers when needed

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and working in a dynamic environment.

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