US Payroll Implementation Specialist

2 days ago


Calamba, Calabarzon, Philippines beBeeImplementation Full time ₱600,000 - ₱1,000,000

We are seeking a highly skilled US Payroll Customer Implementation Specialist to join our team.

This role will involve working closely with cross-functional teams to ensure customer success and providing exceptional support to clients during the onboarding process.

Responsibilities
  • Lead new client onboarding for mid/large-sized clients during the first 60 to 90 days, ensuring seamless integration of our software.
  • Define and maintain the implementation program for small to medium clients, including timeline, stakeholders, and key deliverables.
  • Own the end-to-end implementation process for assigned accounts, driving successful software adoption and training to drive client success.
  • Set accurate expectations with clients and internal stakeholders, fostering strong relationships throughout the implementation journey.
  • Communicate progress with Account Executives and Customer Success Managers, ensuring alignment and collaboration across teams.
  • Assist with high-severity requests or issue escalations as needed, providing timely and effective solutions to client concerns.
Requirements
  • Customer-facing implementation experience: at least 3 years onboarding new clients for a SaaS company, preferably managing larger, more complex implementations.
  • Payroll experience: experience with US payroll, either in an implementation role or in-house payroll management.
  • Basic spreadsheet/database skills with ability to learn quickly, adapting to new tools and technologies.
Benefits
  • Permanently Remote work arrangement.
  • $50 Monthly Stipend.
  • Annual Bonus.
  • Performance-based bonuses.
  • Flexible PTO.
  • Company time off during major US holidays.
About Us

We are a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. Our customers include leading brands, and we are a high growth series B company expanding our product portfolio.



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