Legal Case Handler

2 days ago

Lipa City, Calabarzon, Philippines beBeeLegalIntake Full time ₱600,000 - ₱800,000

Job Opportunity:

We are seeking an experienced professional to join our team as a Legal Intake Specialist.

This role involves handling inbound and outbound calls, guiding clients through the intake process, and capturing case details.

Responsibilities:

  • Make proactive outreach calls to potential clients using structured scripts and build rapport with leads.
  • Manage client interactions efficiently, ensuring timely updates on availability and performance blockers.
  • Consistently meet daily call volume targets and conversion benchmarks, contributing to business growth.
  • Utilize CRM tools to accurately capture and update client information, fostering seamless collaboration within the team.
  • Develop effective communication strategies to handle objections, manage rejections, and escalate qualified leads.
  • Maintain transparency and accountability in daily work logs and call quality, ensuring exceptional customer service standards.
  • Participate in coaching sessions, applying feedback proactively to enhance performance and stay up-to-date with industry developments.

Requirements:

  • Candidates with experience in customer service, legal intake, or call centers are highly sought after.
  • A strong sense of accountability, reliability with schedules, updates, and response times is essential.
  • The ability to work independently with minimal supervision, while being open to coaching and adapting quickly to changing priorities.
  • Proficiency in operating functional equipment (headset, PC) and maintaining consistent internet connectivity is required.
  • Flexibility in handling campaign shifts based on business needs is necessary.

Desirable Skills:

  • Proactive individuals with a keen ability to adapt and learn quickly in a fast-paced environment.
  • Experience in legal case intake and knowledge of client qualification and lead conversion processes are highly valued.
  • Familiarity with AI-powered call analysis tools or willingness to learn and adapt to them is desired.

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