Remote Managed Services Specialist

13 hours ago

San Fernando, Central Luzon, Philippines beBeeEngineering Full time ₱800,000 - ₱1,200,000

Role Summary:

Managed Services Professional

We are seeking an experienced Managed Services Engineer to support and deliver superior service to ISP/MSP business customers worldwide. This is a Full-Time, 100% Remote opportunity with multiple shift options available.

Key Responsibilities:

  • Provide end-to-end support for customers with a focus on SDWAN, Internet, and related services.
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN.
  • CCNA/CCNP certifications are highly desirable.
  • Strong command-line networking skills.
  • Strong firewall configuration experience.
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.

Benefits:

  • Room to grow at a high-growth company.
  • An environment that celebrates ideas and innovation.
  • Your work will have a tangible impact.
  • Flexible time off.
  • Fun events at cool locations.
  • Employee referral bonuses.

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