Customer Service Representative Nonvoice Account Specialist Quezon City
13 hours ago
We are seeking a highly skilled Customer Service Representative to join our team in Quezon City. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.
Job Description:As a Customer Service Representative, you will be working on-site in Quezon City, interacting with clients via non-voice channels. Your primary responsibility will be to resolve client queries and concerns in a timely and efficient manner.
Key Responsibilities:
- Respond to client inquiries via email, chat, or other digital channels
- Resolve client issues and concerns in a professional and courteous manner
- Collaborate with internal teams to ensure seamless issue resolution
- Meet or exceed performance targets and key performance indicators (KPIs)
Requirements:
- Bachelor's degree or equivalent required
- At least 6 months of BPO experience preferred
- Willingness to work on-site in Quezon City
Benefits:
- Ongoing training and development opportunities
- A competitive salary package, including an estimated PHP 22,000 - 28,000 per month
- A dynamic and supportive work environment
About Gratitude Philippines:
Gratitude Philippines is a leading provider of customer service solutions. We are committed to delivering exceptional service to our clients and strive to create a positive impact in the communities we serve.
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