Customer Service Representative Nonvoice Account Specialist Quezon City

1 month ago


Quezon City, National Capital Region, Philippines Gratitude Philippines Full time

We are seeking a highly skilled Customer Service Representative to join our team in Quezon City. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.

Job Description:

As a Customer Service Representative, you will be working on-site in Quezon City, interacting with clients via non-voice channels. Your primary responsibility will be to resolve client queries and concerns in a timely and efficient manner.

Key Responsibilities:

  • Respond to client inquiries via email, chat, or other digital channels
  • Resolve client issues and concerns in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless issue resolution
  • Meet or exceed performance targets and key performance indicators (KPIs)

Requirements:

  • Bachelor's degree or equivalent required
  • At least 6 months of BPO experience preferred
  • Willingness to work on-site in Quezon City

Benefits:

  • Ongoing training and development opportunities
  • A competitive salary package, including an estimated PHP 22,000 - 28,000 per month
  • A dynamic and supportive work environment

About Gratitude Philippines:

Gratitude Philippines is a leading provider of customer service solutions. We are committed to delivering exceptional service to our clients and strive to create a positive impact in the communities we serve.



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