IT Support Specialist
1 month ago
Eteam Workforce Private Corporation is seeking a skilled IT Support Specialist to join our team in Eastwood, Quezon City. As an IT Support Specialist, you will be responsible for providing Level 2 support for hardware and software issues, documenting all work performed through a support ticketing system, and effectively tracking and routing incidents to the appropriate teams within IT.
Key Responsibilities:
• Remotely assist users with desktop, server, printer, and other connected device troubleshooting.
• Provide Level 2 support for hardware and software issues.
• Manage user accounts and permissions.
• Assist with system installations and upgrades.
• Collaborate with IT teams for incident resolution.
Requirements:
• 1 to 3 years of technical support experience or relevant experience.
• Experience and familiarity with ticketing tools or service desk tools.
• Knowledge of 0365, Active Directory and Exchange.
• Good to excellent communication skills.
• A degree in an IT-related field is a plus.
• Willingness to work in Eastwood, Quezon City.
• Available to work on a graveyard shift.
• Open to a 12-month contract.
What We Offer:
• Salary: Php35,000 - Php50,000 per month.
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