
Team Lead
2 days ago
This role offers a chance to lead, coach, and manage a remote Virtual Assistant team. As the Executive Team Supervisor, you will guide team members to reach their full potential while fostering a collaborative, client-centric environment.
Key Responsibilities:- Manage a team of Executive Assistants, promoting a positive, productive, and engaging work culture. Ensure each team member understands their goals and has the resources needed to succeed.
- Offer tailored coaching to VAs based on their experience and industry needs. Regularly meet with each VA to discuss performance, set objectives, and provide actionable feedback for growth.
- Leverage your knowledge of various industries to support VAs in delivering industry-specific solutions, addressing diverse client needs, and adapting to new sectors as required.
- Set measurable performance goals, track team progress, and identify areas for improvement. Conduct regular performance evaluations and ensure high standards are consistently met.
- Act as the first point of contact for escalated issues, working to resolve client concerns, mitigate risks, and implement solutions to improve overall team efficiency.
- Encourage VAs to share insights and identify areas for personal and professional development. Develop initiatives that inspire ongoing learning and growth within the team.
- Solid experience as an Executive Assistant supporting C-level executives or leaders in a large international corporation.
- Proven experience in a supervisory role with a strong background in managing and coaching remote teams.
- Proven ability to guide and motivate team members, helping them achieve their goals and grow in their roles.
- Broad understanding of various industries and an aptitude for quickly learning new fields to provide guidance to a diverse client base.
- Exceptional verbal and written communication skills, capable of delivering clear, constructive feedback.
- Experience with remote work tools and platforms, and managing teams across different time zones.
- Availability to participate in in-person meetings with the core team 2-3 times a week.
- Analytical mindset with a proactive approach to addressing challenges and improving team processes.
- Professional microphone headset or functional computer microphone equivalent
- Fast, responsive computer
- Clean & professional background/audio environment for video calls with customers
- Opportunity to network with executives at a growing company
- Chance to obtain knowledge about many industries simultaneously
- Avenues for rapid promotion & salary increases as the company scales
- Participate in an early growing customer success team at a high-growth company
This is a fully remote position. The company empowers its team to reach their full potential. If you're ready to inspire, lead, and make a lasting impact in a remote-first environment, we'd love to meet you.
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