
Patient Support Specialist
8 hours ago
We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative.
- This role involves providing exceptional customer service through various communication channels, including phone, email, and online forms.
- You will be the first point of contact for our clients, responding promptly and professionally to their queries and concerns.
- Excellent communication skills and a warm approach are essential in this role, as you will be interacting with patients daily, addressing their questions and concerns with empathy and understanding.
To succeed in this role, you should have:
- A Bachelor's degree or Certificate IV in a relevant discipline;
- At least 3 years of experience in a customer service or sales support role within a healthcare environment;
- Strong background in the medical or allied health field is highly desirable;
- Excellent verbal and written communication skills;
- A high level of discipline in following procedures, scripts, and workflow systems;
- Ability to balance warm patient interactions with timely task completion;
- Strong time management and multitasking abilities in a fast-paced setting;
- Competency with CRM and lead management tools;
- High standards of professionalism, confidentiality, and integrity;
- A genuine interest in helping people and supporting their health journey;
We offer a range of benefits to support your career growth and well-being:
- Flexible work arrangements, including the option to work from home;
- A comprehensive employee assistance program;
- Ongoing training and development opportunities;
- A supportive and inclusive team environment;
- Competitive salary and benefits package;
In return for your hard work and dedication, we offer a competitive salary and benefits package, including:
- A generous salary package;
- A range of benefits, including health insurance and superannuation contributions;
- Ongoing training and development opportunities;
- A supportive and inclusive team environment;
If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, please submit your application today. We look forward to hearing from you
Key responsibilities:
- Provide exceptional customer service through various communication channels;
- Respond promptly and professionally to client queries and concerns;
- Manage incoming leads and conduct timely follow-ups;
- Reactivate past patients through proactive outreach and re-engagement campaigns;
- Accurately record and update all interactions in lead management and CRM systems;
- Track, analyse, and report on lead conversion rates and performance metrics;
- Schedule initial consultations and follow-up appointments;
- Handle payment transactions and provide transparent pricing information;
- Follow all scripts, procedures, and internal systems with precision;
- Maintain a disciplined and efficient approach to daily tasks and workflows;
- Deliver exceptional customer service and uphold a patient-first experience at every touchpoint;
- Address complaints or issues with professionalism and escalate complex matters when required;
- Perform additional clinic support and administrative tasks as needed;
About us:
We are a managed service provider (MSP) centered on people and their success. Our company culture values inclusivity, respect, and open communication. We strive to create a positive and supportive work environment that promotes professional growth and development.
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