Planning Manager

2 weeks ago

Manila, National Capital Region, Philippines beBeeScheduling Full time ₱1,000,000 - ₱1,300,000
Job Overview

This role involves developing production schedules to balance client needs with the company scheduling standards.

Main Responsibilities
  • Manage agent preferences, time off requests, and shift bids in the development of scheduler.
  • Resolve escalated scheduling issues related to agent absence, time off, etc. with unique solutions.
  • Develop reports to identify opportunities between client needs and Convergys scheduling standards.
  • Develop schedules and determine hiring needs in partnership with Operations and Business Development.
Candidate Requirements
  • Bachelor's degree in a related field from a four-year college or university with zero to three years related experience.
  • Understanding of call management systems and principles of scheduling an asset.
  • Strong communication skills, both written and verbal.
  • Proficient in Microsoft Office.
  • Ability to multi-task, prioritize, and meet timelines on deliverables.
  • Self-starter, sense of urgency, and works well under pressure.
  • Strong attention to detail.
  • Sense of professionalism and ability to develop relationships.

This is an entry-level position within the Professional Career Band. It requires the use of existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance, and direction from others.

Job Type
  • Full-time
Industry
  • Business Consulting and Services

Experience gained through this role will significantly enhance your career prospects.


Key Skills
  • Strategic Planning
  • Time Management
  • Communication
  • Microsoft Office
  • Problem Solving
About Us

We are committed to fostering a productive and supportive work environment. If you have the required skills and qualifications, please submit your application for further consideration.


Contact Information

Please refer to our website for contact details.


Terms and Conditions

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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