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Customer Experience Representative
2 months ago
About the Role:
As a Customer Experience Agent at Likha Careers, you will be responsible for delivering exceptional customer service and resolving customer concerns. This is an entry-level position that offers a range of benefits, including health coverage, paid time off, and leadership development programs.
- Assist customers with issues and concerns related to their use of the product or service.
- Document call-related information for auditing and reporting purposes.
- Maintain and update customer information as needed.
- Up-sell existing customers on new or enhanced services.
Requirements:
At least a high school diploma or equivalent is required. Strong computer navigation skills and proficiency in Microsoft Office applications are also necessary. Excellent oral and written communication skills, as well as exceptional listening and comprehension abilities, are essential for this role.
