Customer Experience Specialist

2 months ago


Clark, Philippines Crackerjack Corporation Full time
Job Description

At Crackerjack Corporation, we are seeking a skilled Customer Experience Specialist to join our team. This role is responsible for identifying and assessing customer needs to achieve satisfaction.

We are looking for an individual who knows our products inside and out so that they can answer questions and provide accurate, valid, and complete information by using the right methods/tools.

The ideal candidate will be able to handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution and maintain records of customer interactions.

Working with a team of CSRs, the Customer Experience Specialist will find appropriate solutions to problems while maintaining a positive, empathetic, and professional attitude toward customers at all times.

This role also involves ensuring customer satisfaction and providing professional customer support, upholding customer confidentiality, especially regarding financial matters and identity.

Key Responsibilities:
  • Identify and assess customer needs to achieve satisfaction
  • Know products and services so that answers can be provided accurately
  • Handle customer complaints and resolve issues efficiently
  • Maintain records of customer interactions and process customer accounts

Salary: $45,000 - $55,000 per year (dependent on location)

Why Join Us?

We offer a competitive salary and benefits package, as well as opportunities for growth and development in a dynamic and supportive team environment.



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