Customer Support Representative

2 weeks ago


Clark, Philippines Crackerjack Corporation Full time
Job Summary

We are seeking a highly skilled Customer Support Representative to join our team at the Crackerjack Corporation. In this role, you will be responsible for providing exceptional customer service and support to our clients.

About the Role
  • Identify and assess customers' needs to achieve satisfaction
  • Know our products inside and out so that you can answer questions
  • Ensure that consumers are satisfied with products or services by handling complaints and inquiries
Key Responsibilities

In this position, you will be responsible for:

  • Providing accurate, valid, and complete information by using the right methods/tools
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
  • Keeping records of customer interactions, processing customer accounts, and filing documents
  • Following communication procedures, guidelines, and policies
  • Working with a team of CSRs to find appropriate solutions to problems
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Ensuring customer satisfaction and providing professional customer support
  • Upholding customer confidentiality, especially regarding financial matters and identity
  • Processing customer refunds, shipments, and account adjustments
Requirements

To be successful in this role, you will need:

  • A strong understanding of customer service principles and practices
  • Excellent communication and problem-solving skills
  • The ability to work effectively in a team environment
  • A high level of organizational and time management skills
What We Offer

In return for your hard work and dedication, we offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience.



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