Insurance Support Specialist
1 day ago
We are currently looking for an experienced Insurance Support Specialist to join our team. This role is ideal for someone with hands-on experience using Applied Epic and a strong passion for delivering exceptional customer service.
Job Overview:The successful candidate will be responsible for providing proactive support to our customer service operations, ensuring the timely creation and issuance of insurance certificates and binders using Applied Epic.
Key Responsibilities:- Provide responsive and professional customer service via email and phone
- Create and issue insurance certificates and binders using Applied Epic
- Assist with policy updates, documentation, and client record management
- Ensure timely follow-ups and task tracking within Applied Epic
- Collaborate with team members to support client needs and compliance
- Proven experience in an insurance support role or as an Insurance Virtual Assistant
- Proficiency with Applied Epic (required)
- Knowledge of insurance certificates, binders, and standard procedures
- Strong communication and organizational skills
- High attention to detail and ability to meet deadlines
- Tech-savvy and comfortable with remote collaboration tools
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