Quality Assurance Manager

5 days ago


Pasig, National Capital Region, Philippines Offshore Business Processing Full time
Job Summary

Harness the power of Offshore Business Processing by joining our team as a Internal Quality Auditor. This role offers a unique blend of challenges and opportunities for growth, with a focus on enhancing operational efficiency and driving excellence throughout the organization.

Responsibilities
  • Develop and implement rigorous quality standards, streamlined reports, and comprehensive process flow analysis to ensure compliance and enhance operational efficiency.
  • Spearhead the identification, development, and establishment of robust Quality Management Systems and Procedures, conducting impactful training sessions to instill a culture of excellence within the team.
  • Conduct extensive research and maintain up-to-date training, operating procedures, and compliance with laws and legislations, including ISO 9001 and 27001 standards, contributing to the company's alignment with industry best practices.
  • Plan and execute Internal Audits of Company Systems, guaranteeing adherence to relevant ISO requirements and established guidelines, consequently fortifying the integrity of the business processes.
  • Develop and maintain playbook, comprehensive manuals, standard operating procedures, progress updates, forms, and other documents in strict accordance with relevant ISO standards, showcasing commitment to regulatory excellence.
  • Collaborate with the compliance team to devise strategies and processes related to Governance, Risk Management, and Compliance, aligning with client requirements and industry standards such as ISO 9001 and 27001.
  • Identify process gaps and provide valuable recommendations, implementing corrective and preventive actions to enhance overall compliance effectiveness.
  • Offer hands-on training, leadership, and guidance to the compliance team and internal/external business partners during the creation and execution of Compliance Strategy, fostering a culture of continuous improvement.
  • Actively contribute to and facilitate Operational Excellence projects within departments, driving innovation and efficiency across the organization.

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