
Highly Experienced IT Professional Wanted
3 days ago
We are seeking a skilled technical professional to fill this senior role.
- Key Responsibilities:
- Provide high-quality technical support and expertise in Microsoft 365 services, ensuring timely and effective resolution of client incidents.
- Monitor queues for incoming alerts and incidents, taking prompt action to resolve or escalate as required.
- Work closely with team members to ensure speedy resolution of client issues, maintaining clear and concise communication throughout the process.
- Mandatory Experience:
- Several years of experience in IT industry with respect to infrastructure and application support background.
- Active Directory
- Azure Active Directory Premium (MFA, Conditional Access, Licensing)
- Windows Server Admin(2012 or later)
- Exchange server admin(2016 or later)
- M365–Exchange online, ODfB
- Teams
- Microsoft Endpoint Manager(Microsoft Intune/EM&S)
- Azure IaaS(RI,HUB)
- Strong customer focus with ability to troubleshoot and resolve complex issues, identify problems and evaluate alternative solutions.
- Several years of experience in IT industry with respect to infrastructure and application support background.
- Desirable Skills:
- Microsoft Defender for Endpoint
- Microsoft Information Protection
- SharePoint Online
- Azure Virtual Desktop
- SCCM
- Mimecast
- Netskope
- VMWare
- SolarWinds: N-Able
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