Remote Customer Service Representative
7 days ago
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of clients.
We're seeking enthusiastic Customer Service Representatives to support a range of inbound and outbound customer service initiatives for well-known clients.
In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.
This is an excellent opportunity to contribute to high-impact projects with iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.
Strong proficiency in English, both written and spoken, is required.
Candidates must have prior call center experience and reside within 80km of our office.
You'll also need:
- A high-speed internet connection
- An appropriate, quiet work environment
- High language proficiency in English
- Work-from-home experience
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Applicants should possess:
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
We offer a competitive compensation and benefits package, including:
- HMO Coverage plus a dependent
- Dental Coverage
- Free meal during training
- Career growth and learning opportunities
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