Software Support Expert

4 days ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱600,000 - ₱1,200,000
Software Support Role

This is an entry-level position ideal for individuals looking to launch a career in software support and technology services.

The successful candidate will have strong analytical and problem-solving abilities, excellent verbal and written communication skills, and be able to work independently and as part of a team.

  • Develop foundational knowledge of software products and services.
  • Provide first-line support for common product issues and configurations.
  • Investigate and resolve technical issues with guidance from senior team members.
Troubleshooting & Issue Resolution
  • Collect and analyze technical data to identify root causes of issues.
  • Formulate and test hypotheses to validate solutions.
  • Recreate customer-reported issues in test environments with minimal assistance.
Process & Communication
  • Adhere to established incident management processes and service level agreements (SLAs).
  • Maintain clear and timely communication with customers regarding issue status and resolution.
  • Document findings and contribute to the internal knowledge base.
Collaboration & Teamwork
  • Work closely with peers and cross-functional teams to resolve technical problems.
  • Participate in team meetings, knowledge-sharing sessions, and collaborative projects.

Proficiency in English (written and spoken) and educational qualifications in any recognized discipline are required.

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