Technical Support Manager

2 days ago


Cebu City, Central Visayas, Philippines Alliance Software Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Responsibilities:

  • Team Management: Oversee and manage a diverse team of over 30 technical support professionals, ensuring effective collaboration between remote and onsite staff.
  • Task Management: Monitor and manage day-to-day operations of the technical support team, ensuring timely resolution of issues and high-quality service delivery.
  • Technical Expertise: Provide guidance and support in troubleshooting hardware and software issues, particularly related to POS systems, PC hardware setup, database troubleshooting, and basic networking.
  • Training and Development: Develop and implement training programs for team members to enhance their technical skills and customer service capabilities.
  • Performance Monitoring: Establish performance metrics and regularly review team performance, providing constructive feedback to team members to foster continuous improvement.
  • Customer Communication: Serve as an escalation point for complex technical issues, communicating effectively with customers to ensure their concerns are addressed promptly.
  • Analytical Skills: Utilize analytical skills to assess team performance, identify areas for improvement, and implement strategic solutions to enhance overall service quality.

Job Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Previous experience in a similar role within the technology or retail sectors.
  • Proven experience in managing a technical support team of 30+ members.
  • Strong background in task management and monitoring technical support operations.
  • Technical knowledge of POS systems, PC hardware setup, database troubleshooting, and basic networking.
  • Demonstrated experience in troubleshooting both hardware and software issues.
  • Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts clearly.
  • Strong analytical skills to assess team performance and implement improvements.

If you are a motivated leader with a passion for technology and a commitment to providing exceptional support, we invite you to apply for the Technical Support Manager position


  • Technical Support

    6 days ago


    Cebu City, Central Visayas, Philippines DreinTech Electrical Services Full time ₱156,000 - ₱168,000 per year

    Role OverviewThe Technical Support & Operations Staff is a core member of the company responsible for delivering electrical services to clients while supporting day-to-day operational needs. This role combines technical expertise in electrical works with additional responsibilities in maintenance, warehouse/stockroom management, logistics, and general...

  • Technical Support

    1 week ago


    Cebu City, Central Visayas, Philippines Sysgen RPO, Inc. Full time ₱400,000 - ₱800,000 per year

    Minimum of 3 years' technical support experience.Strong knowledge of cloud-based services with excellent knowledge of Linux, Windows Servers OS, Active Directory, and Networking.Exposure with Virtual Machine and MS Azure.Background with Containerization (Docker and/or Kubernetes).Knowledge with Identity and Accident Management (IAM).Basic understanding of IT...

  • Technical Support

    2 days ago


    Cebu City, Central Visayas, Philippines Primary Group of Builders Full time ₱600,000 - ₱1,200,000 per year

    Qualifications:Licensed Civil EngineerWith at least 2 years of experience as Project EngineerKnowledge in technical support within the construction role is an advantageCan start ASAP.Job Description:Provide technical guidance to resolve on-site issues related to materials, equipment, or processes.Monitor and troubleshoot construction technology tools and...


  • Cebu City, Central Visayas, Philippines Helpware Full time ₱1,200,000 - ₱2,400,000 per year

    Technical Support RepresentativeAbout UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our...

  • IT Manager

    2 days ago


    Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time $70,000 - $120,000 per year

    Job Title: IT ManagerCompany: Strategic Office Support Inc.Location: Onsite - Ebloc 3 IT Park, Lahug, Cebu CitySchedule: Primarily night shift, with flexibility for shifting schedules as needed.About the Role:Join our team as an IT Manager in a growing healthcare BPO. We are looking for a proactive and results-driven leader to take charge of our IT...


  • Cebu City, Central Visayas, Philippines MyPass Full time ₱1,200,000 - ₱2,400,000 per year

    Position Purpose StatementThe key purpose of this role is to provide exceptional support to MyPass Global's Customer base and their workforce and to resolve their technical queries, concerns and issues by providing clear, accurate and relevant information, in accordance with our service level agreements. This role will also be the front-line interface...


  • Cebu City, Central Visayas, Philippines Asticom Technology Inc Full time ₱800,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:The IT Desktop Support Engineer is responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. This role is crucial in ensuring the efficient operation of computer systems, resolving technical problems, and maintaining overall system performance across the...


  • Cebu City, Central Visayas, Philippines Helpware Full time ₱900,000 - ₱1,200,000 per year

    Technical Service Representative (Email and Chat)About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...


  • Cebu City, Central Visayas, Philippines Staff4Me Full time ₱600,000 - ₱1,200,000 per year

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...


  • Cebu City, Central Visayas, Philippines SupportYourApp Full time $40,000 - $60,000 per year

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...