French-Speaking Customer Service Expert
4 hours ago
We are seeking a Customer Support Representative to join our team. This is an excellent opportunity for someone who is fluent in French and English, has a knack for solving problems, and delivering exceptional service.
- This role involves providing prompt, clear, and helpful support to our French-speaking customers via inbound calls, live chat, and email.
- Troubleshooting and resolving customer issues with professionalism and urgency are key responsibilities.
- Building strong relationships by personalizing each interaction is crucial to this position.
- The successful candidate will collaborate with their team to ensure consistent and high-quality service.
- Sharing customer feedback and insights will help improve processes.
Requirements:
- 1+ year of remote/online experience in customer service or a similar role is required.
- Excellent written and verbal communication skills are essential.
- Experience with bilingual customer support is advantageous.
- Fluency in French and English is necessary.
Technical Requirements:
- A personal computer or laptop with a minimum i5 processor is required.
- A stable internet connection with at least 15 Mbps upload and download speeds is necessary.
Key Responsibilities:
- Provide timely and effective support to French-speaking customers.
- Identify and resolve customer issues efficiently.
- Foster positive relationships with customers through personalized interactions.
- Collaborate with the team to maintain high-quality service standards.
- Analyze customer feedback to inform process improvements.
About this Role:
This is a fantastic opportunity for someone who values excellent customer service and is proficient in both French and English.
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