Virtual Customer Service Expert

21 hours ago

Cabuyao, Calabarzon, Philippines beBeeCustomer Full time $15,000 - $25,000

Job Title: Virtual Customer Service Expert

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, MCI has established itself as a trusted partner in the industry.

We're looking for enthusiastic virtual customer service representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

This is an excellent opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Candidates must have prior call center experience and reside within 80km of our office.

You'll Also Need:
  • A high-speed internet connection
  • An appropriate, quiet work environment
  • Strong language proficiency in English
  • Work-from-home experience
Key Responsibilities:
  1. Handle inbound and outbound calls professionally and efficiently
  2. Resolve customer issues on the first call through effective problem-solving
  3. Research and retrieve information across systems to support customer needs
  4. Accurately document interactions and process claims
  5. Guide customers through options to find the best solutions
  6. Follow scripts, policies, and procedures while using available resources
  7. Protect customer privacy and handle sensitive information appropriately
  8. Escalate complex issues to the appropriate team members
  9. Stay current with training, updates, and program knowledge
  10. Maintain consistent attendance and adhere to scheduling requirements
Required Skills and Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits:

MCI offers a competitive compensation package, including HMO coverage with dependents, in-house dental care, meal during training, career growth and learning opportunities, allowances for daily living, performance and loyalty bonuses, and more.

What You Can Expect from MCI:

We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy a positive work-life balance, opportunities for career growth, and a supportive work environment.

Conditions of Employment:

All MCI locations: Must be authorized to work in the country where the job is based.

Subject to the program and location of the position: Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation:

MCI provides reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. If reasonable accommodation is needed, please contact Human Resources.

Equal Opportunity Employer:

MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

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