Voice Data Analyst

15 hours ago


Taguig, National Capital Region, Philippines Neksjob Philippines Full time

About Us

Neksjob Philippines is a dynamic and forward-thinking company dedicated to harnessing the power of speech analytics to drive operational excellence and customer satisfaction.

Position Overview

We are seeking a highly skilled Speech Analytics Specialist to join our Customer Operations Transformation team. The ideal candidate will leverage speech analytics technology to analyze customer interactions, identify trends, and generate actionable insights that drive operational improvements and strategic decision-making.

Key Responsibilities

  • Speech Analytics Implementation & Maintenance
    • Configure and maintain speech analytics software to ensure optimal performance and functionality.
    • Develop and manage speech models, call categorization schemes, and workflows.
    • Ensure data integrity and accuracy within analytics systems, troubleshooting any discrepancies.
  • Data Analysis & Insight Generation
    • Analyze large volumes of call and interaction data to identify patterns, trends, and actionable insights.
    • Generate clear and concise reports and dashboards, communicating key findings to stakeholders.
    • Provide strategic recommendations to improve customer service, sales, compliance, and operational efficiency.
  • Cross-Functional Collaboration
    • Partner with Service Delivery, Quality Assurance, Training, and other functional teams to understand analytics needs and deliver tailored solutions.
    • Collaborate in strategy meetings, aligning speech analytics initiatives with business objectives and goals.
  • Continuous Improvement Initiative
    • Regularly monitor and refine speech analytics models and processes to enhance accuracy, relevance, and efficiency.
    • Stay current with latest trends, technologies, and advancements in speech analytics, NLP, and AI.
  • Training & Support
    • Provide training sessions for team members and stakeholders on speech analytics tools and data interpretation.
    • Offer ongoing support and insights, ensuring teams can effectively utilize analytics outcomes.

Qualifications & Skills

  • Must-Have:
    • Minimum 3 years of experience in Speech Analytics, Speech Data Analysis, or a related field.
    • Proficiency in Natural Language Processing (NLP).
    • Hands-on experience with speech analytics platforms (e.g., Genesys, Verint, NICE, CallMiner).
    • Background in Customer Service / Customer Care environments.
  • Education:
    • Bachelor's Degree in any discipline.
  • Technical Skills:
    • Strong analytical skills to interpret data trends and generate actionable insights.
    • Proficiency in reporting tools and dashboards, with experience in data visualization and communication.

Additional Information

The successful candidate will have a strong background in speech analytics and data-driven insights. If you are passionate about harnessing the power of speech technology to drive business success, we encourage you to apply.



  • Taguig, National Capital Region, Philippines ETeam PH Full time

    Job Title: Data Analyst RecruiterWe are ETeam PH, a leading organization in the industry, seeking a highly skilled Data Analyst Recruiter to join our team. Job Description:Main ResponsibilitiesOur ideal candidate will be responsible for analyzing data from various Talent Acquisition reports and metrics.The Data Analyst Recruiter will collaborate with Talent...

  • Senior Analyst

    2 days ago


    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    About the RoleNeksjob Philippines is looking for a talented Senior Analyst - Data Solutions to enhance our software development capabilities.The successful candidate will be responsible for designing, developing, and implementing software solutions that meet the needs of our business.This role offers a unique opportunity to work on complex projects,...

  • Cloud Data Architect

    2 hours ago


    Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    Career Advancement OpportunitiesNeksjob Corporation offers exciting career advancement opportunities for motivated and talented individuals. As a Cloud Data Architect, you will be responsible for designing, developing, and implementing data migration solutions using Azure Data Factory (ADF) and PL/SQL.Key ResponsibilitiesLead teams of developers and analysts...


  • Taguig, National Capital Region, Philippines J-K Network Services Full time

    About the RoleWe are seeking an experienced Market Research Lead to join our team. As a key member of our research department, you will be responsible for analyzing market data to identify opportunities for growth, expansion, and service diversification.The ideal candidate will have a strong background in marketing management, statistics, economics, or a...


  • Taguig, National Capital Region, Philippines Vertere Global Solutions Full time

    Company OverviewVertere Global Solutions is a leading organization that provides innovative solutions to drive business growth and customer value maximization.Job DescriptionWe are seeking an experienced Data Analyst to join our team. As a key member of our campaigns team, you will be responsible for providing high-level data analysis to inform business...


  • Taguig, National Capital Region, Philippines eTeam PH Full time

    Our Team's ExpectationsAs a part of eTeam PH, we believe that every team member brings unique skills and experiences to the table. In this role, you will be expected to provide high-quality analytical insights to inform our recruitment strategies. Your ability to analyze complex data sets and identify trends will help us drive business growth. Additionally,...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Unlocking Business Potential through Data-Driven Decision MakingWe are looking for experienced professionals to fill the position of Business Analyst – Data. As a key member of our team, you will analyze large datasets to identify trends and support business objectives, create and maintain reports, dashboards, and visualizations, gather and validate...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    **About the Role**TASQ Staffing Solutions is seeking a skilled Collection Data Analyst to join our team. As a key member of our analytics department, you will be responsible for analyzing collection data to identify trends, patterns, and areas of improvement.**Responsibilities:**Prepare regular reports on collection metrics, including flow rates, recovery...


  • Taguig, National Capital Region, Philippines Procter & Gamble Full time

    About the RoleWe are seeking a highly experienced Data Engineer to lead our team in developing and implementing cutting-edge data engineering solutions. The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to drive innovation.Key ResponsibilitiesProvide technical guidance and leadership to the Scrum team,...


  • Taguig, National Capital Region, Philippines Vertere Global Solutions Full time

    About UsVertere Global Solutions is a dynamic and innovative organization that is passionate about driving business growth and customer value.Job SummaryWe are seeking an experienced Business Intelligence Analyst Lead to join our team. As a key member of our campaigns team, you will be responsible for analyzing campaign performance and developing data-driven...


  • Taguig, National Capital Region, Philippines ETeam PH Full time

    Company OverviewETeam PH is a leading organization in the industry, committed to providing innovative solutions to our clients. We are seeking a talented Data Analyst to join our team and contribute to our mission.About the JobThis role offers an exciting opportunity for a highly motivated individual to work with large amounts of data, analyze trends, and...


  • Taguig, National Capital Region, Philippines Hunter's Hub Inc Full time

    Role SummaryAs a Telecommunications Administration Assistant at Hunter's Hub Inc., you will be responsible for managing Voice and Data Services, resolving technical issues, and collaborating with internal teams and external vendors.Key FunctionsManage Voice and Data Services subscriptions and updates.Resolve technical issues and troubleshoot problems with...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Merchant Operations SpecialistTASQ Staffing Solutions is seeking a skilled Merchant Onboarding Ops Analyst to join our operations team. This role offers the opportunity to develop and grow your skills in merchant support and data analysis, while contributing to the success of our company.About the RoleYou will be responsible for providing excellent support...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Company OverviewNityo Infotech is a reputable company providing cutting-edge IT solutions to its clients. As a Telecoms Network Operations Coordinator, you will be part of a dynamic team dedicated to delivering exceptional service quality.We offer a collaborative and supportive work environment, where innovation and teamwork thrive. Our company culture...


  • Taguig, National Capital Region, Philippines ETeam PH Full time

    Job DescriptionWe are seeking a highly skilled Data Analyst to join our team at ETeam PH. As a key member of our organization, you will play a crucial role in analyzing and interpreting large amounts of data to provide actionable insights for business leaders.About the RoleThe successful candidate will be responsible for managing cross-functional stakeholder...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    ResponsibilitiesReceive and verify approved FFE requests for Installation of Voice and Data Services, VOIP, and Local Lines.Endorse requests to Telecoms Admin Officer for processing and validation.Attend to ITSP Requests logged for various tasks, including disconnection of services, feature activation or deactivation, billing address changes, mobile plan...


  • Taguig, National Capital Region, Philippines Hunter's Hub Inc Full time

    Job DescriptionWe are seeking a skilled Telecommunications Administration Assistant to join our team at Hunter's Hub Inc. The successful candidate will be responsible for assisting with the installation, upgrade, and service requests on all Voice and Data Services with telecommunications service providers.Key ResponsibilitiesReceives approved FFE from Bank's...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job DescriptionAs a Telecoms Network Operations Coordinator at Nityo Infotech, you will be responsible for coordinating the installation and maintenance of Voice and Data Services. Your primary duties will include receiving approved requests from various units within the company, verifying details, and endorsing them to the Telecoms Admin Officer for...


  • Taguig, National Capital Region, Philippines Vertere Global Solutions Full time

    Vertere Global Solutions: Data Analyst Job DescriptionOur team is looking for a highly skilled Data Analyst to provide expert-level data analysis and insights that drive business growth. As a key member of our marketing department, you will be responsible for collecting, cleaning, and interpreting large datasets to inform business decisions.Key...


  • Taguig, National Capital Region, Philippines eTeam PH Full time

    eTeam PH is seeking a dedicated and skilled Customer Support Analyst to join our team. In this role, you will be responsible for delivering exceptional support to our customers across multiple channels.As a trusted advisor, you will listen and empathize with our customers, ensuring they feel valued and heard. Your primary objective will be to resolve...