Data Analysis and Business Support Specialist
11 hours ago
TASQ Staffing Solutions is seeking a skilled Merchant Onboarding Ops Analyst to join our operations team. This role offers the opportunity to develop and grow your skills in merchant support and data analysis, while contributing to the success of our company.
About the Role
You will be responsible for providing excellent support to our merchants, ensuring a seamless onboarding experience. This involves working closely with various stakeholders, including merchants, sales teams, and internal departments. Your expertise in data analysis will enable you to identify trends and provide valuable insights to inform business decisions.
Key Responsibilities
• Provide top-notch customer service to merchants, addressing their inquiries and resolving issues in a timely manner
• Collaborate with sales teams to ensure a smooth onboarding process, addressing any concerns or questions that may arise
• Analyze data to identify trends and areas for improvement, presenting findings to inform business decisions
• Develop and maintain relationships with merchants, vendors, and other stakeholders to ensure a collaborative and supportive environment
Requirements
• Bachelor's degree or equivalent in a relevant field (e.g., business administration, finance)
• At least 3 years of experience in merchant support/business support, preferably in the finance industry
• Excellent verbal and written communication skills in English and Tagalog
• Familiarity with ZOHO, Zendesk, and other CRM systems
• Robust knowledge and experience in data analysis
• Ability to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously
• Strong problem-solving skills, with a focus on finding creative solutions to complex issues
Benefits and Perks
We offer a range of benefits and perks to support your career growth and well-being, including a competitive salary and benefits package, opportunities for professional development, recognition and rewards for outstanding performance, and a collaborative and dynamic work environment.
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