Medical Transportation Coordinator

1 day ago

Cainta, Calabarzon, Philippines beBeeDispatcher Full time $7,200 - $7,800
Job Description

We are seeking a detail-oriented, customer-focused individual to assist in already scheduled and coordinated non-emergency medical transportation services. The call taker will use dispatching software for dispatching and live driver monitoring while ensuring seamless communication between clients, drivers, and healthcare providers.

The ideal candidate will handle inbound and outbound calls professionally, assist customers and drivers with trip inquiries, address service inquiries, reroute trips to another available driver if the original driver cannot perform the trip, and ensure compliance with HIPAA policies.

This position requires strong organizational skills, effective communication, and the ability to troubleshoot real-time dispatching issues efficiently.

The call taker will monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes. They will communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.

The call taker will verify client eligibility for services and ensure accurate data entry into dispatching software. They will provide clients with trip confirmations, estimated pick-up times, and driver details.

The call taker will address client concerns, complaints, and special requests while maintaining professionalism and empathy. They will maintain a calm and professional demeanor when handling difficult or frustrated clients.

The call taker will redirect drivers with navigation, trip-related inquiries, or unforeseen issues to the driver's support or safety coordinator. They will redirect client, driver, and healthcare provider inquiries about service policies, trip expectations, and company guidelines to the admin team.

Key Responsibilities:
  • Answer incoming calls professionally and courteously using designated communication platforms.
  • Assist clients and drivers with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs.
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
  • Verify client eligibility for services and ensure accurate data entry into dispatching software.
  • Provide clients with trip confirmations, estimated pick-up times, and driver details.
  • Address client concerns, complaints, and special requests while maintaining professionalism and empathy.
  • Maintain a calm and professional demeanor when handling difficult or frustrated clients.

Required Skills and Qualifications:

We are looking for individuals with experience in NEMT dispatching or customer service. The ideal candidate will have strong problem-solving and critical-thinking skills, excellent verbal and written communication skills in English, and knowledge of HIPAA policies and confidentiality best practices.

Benefits:

This is a full-time remote opportunity that offers a competitive salary and benefits package. We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a meaningful impact in the lives of our clients and their families.

Others:

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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