Technical Support Specialist

2 days ago

General Santos, Soccsksargen, Philippines beBeeCustomer Full time $45,000 - $60,000
Job Overview

A go-to-market solution for revenue teams provides sales and marketing professionals with access to verified contact data.

This role involves delivering exceptional customer experiences by leveraging product expertise and strong communication skills.

Responsibilities
  • Handle customer inquiries in digital and voice channels to provide technical support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues.
  • Stay up-to-date on product changes, new features, and integrations.
  • Validate workflows with peers and identify patterns in customer feedback.
  • Take ownership of ensuring customers understand key product features and benefits.
  • Support Team Operations and Processes
  • Adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Required Skills
  • Proficient in technical troubleshooting and software bug triage.
  • Experience with operating systems, particularly Windows and Mac OS.
  • Ability to perform software troubleshooting for various applications.
  • Familiarity with triage support and bug tracking.
  • Excellent communication skills, both verbal and written, with a focus on customer service.
Essential Qualifications
  • Minimum proven experience of 2 years in at least one entry-level tech support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Excellent communication skills, both written and verbal, with an empathetic approach.
  • Demonstrated ability to manage time effectively and adhere to SLAs.

  • Technical Support Specialist

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeTechnical Full time $50,000 - $65,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. The successful candidate will be responsible for ensuring the security, stability, and efficiency of our IT infrastructure.

  • Technical Support Specialist

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeCustomer Full time $40,000 - $60,000

    Technical Support SpecialistThis is an exciting opportunity to join our team as a Technical Support Specialist.As a key member of our support team, you will be responsible for providing technical assistance to customers via phone, email, and chat. Your primary goal will be to ensure that customers receive timely and effective solutions to their technical...

  • Technical Support Specialist

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeSupport Full time $60,000 - $120,000

    Technical Support SpecialistWe are seeking an exceptional Technical Support Specialist to join our team.In this role, you will provide technical support via calls, chats, and emails to customers worldwide, resolving complex inquiries and gathering data to enhance the quality of our services.Provide technical support via various communication channelsResolve...

  • Technical Support Specialist

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Technical Support SpecialistThis is a challenging and rewarding role for a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing advanced technical support in resolving escalated issues from Level 1 support.This role requires a strong technical background, excellent...

  • Senior Technical Support Specialist

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time ₱1,215,000 - ₱1,700,000

    Senior Technical Support SpecialistAbout Our TeamWe're a global analytics engineering team on a mission to empower data-driven decision making. With a strong focus on innovation and customer satisfaction, we're looking for a highly skilled Technical Support Specialist to join our ranks.As a Technical Support Specialist, you'll play a critical role in...

  • Technical Support Specialist

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeTechnical Full time $30,000 - $50,000

    Job Title: Technical Support SpecialistThis role is responsible for providing technical assistance to clients via various communication channels.The ideal candidate will utilize databases to select the best processing method and explain the solution to the client in order to resolve the inquiry. They will maintain an accurate and complete record of all...

  • Technical Support Specialist

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeSupport Full time ₱600,000 - ₱800,000

    Job OverviewThe Software Support Specialist II role involves providing expert assistance to partners in resolving product issues or questions. This position collaborates with cross-functional teams to troubleshoot, resolve, and document complex problems, ensuring a seamless experience for partners using our products.This demanding role requires individuals...

  • Technical Support Specialist

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeITSupport Full time ₱60,000 - ₱85,000

    We're looking for an IT professional to join our team as a Technical Support Specialist.This is a role that offers the perfect blend of technical expertise and customer service skills. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our internal teams and external clients.Key...

  • Remote Technical Support Specialist

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeTechnical Full time $54,000 - $72,000

    Technical Support Specialist RoleThe ideal candidate will provide top-notch support to end-users via various communication channels, ensuring seamless assistance and timely resolutions.

  • Technical Support Professional

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeTechnicalOperations Full time ₱500,000 - ₱1,000,000

    Job DescriptionWe are seeking a highly skilled Technical Operations Specialist to join our team. As a key member of our department, you will be responsible for providing remote technical support to employees across the organization. This role requires strong problem-solving skills and attention to detail.Responsibilities:Technical Operations Specialist...