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Learning Experience Developer

2 weeks ago

Quezon City, National Capital Region, Philippines Afni, Inc. Full time
About the Role

Afni, Inc. is seeking an experienced Instructional Design Specialist to join our team in Commonwealth Quezon City.

Job Description

This role involves conducting integrated training needs assessments and evaluating, coordinating, designing, and/or delivering comprehensive training and education programs to support call center operations.

  • Selects or develops training aids, including instructor-led Training, Computer Based Training, handbooks, job aids, demonstration models, multimedia visual aids, computer tutorials, and reference works.
  • Develops training curricula and/or recommends or utilizes programs that meet instructional goals and objectives, including use and support of a Learning Management System.
  • Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, meetings, and cooperative learning workshops.
  • Evaluates effectiveness of training and development programs and utilizes relevant evaluation and quality data to revise or recommend changes in instructions, methods, or processes.