Learning Experience Lead
3 days ago
Overview
We are seeking a Learning Experience Lead to join our team at Manpower Core Group Inc. As a key member of our organization, you will be responsible for designing, developing, and implementing comprehensive training programs that enhance the skills and knowledge of our consultants, trainers, and management.
Your primary goal will be to create a climate of customer-oriented service excellence by motivating and empowering team members to deliver exceptional results. To achieve this, you will need to develop and maintain a deep understanding of our business operations and the skills required to excel in our industry.
Key Responsibilities
- Develop and implement effective training strategies to improve the performance of our consultants, trainers, and management.
- Collaborate with Quality Supervisor and TQM to gather feedback on training effectiveness and identify areas for improvement.
- Work closely with Project Coaches and Leads to assess performance issues and develop solutions to address them.
Requirements
- Bachelor's Degree education preferred.
- Three to five years experience in leading the training delivery function in the call center industry is preferred.
- Experience in conflict resolution/negotiation, team and consensus building is required.
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