IT Service Delivery Manager
5 days ago
We are seeking a highly skilled IT Service Delivery Manager to join our team at Resiliency LLC. As a critical member of our service delivery team, you will be responsible for ensuring the smooth operation of our IT services.
About the Role:
- You will work closely with development teams, infrastructure partners, and internal/external clients to escalate and resolve technical support incidents.
- Your expertise in ITIL Change, Incident, and Problem management processes will be essential in delivering high-quality IT services.
- You will analyze proposed application designs and provide feedback on potential gaps or recommend optimization.
Key Responsibilities:
- Delivering high-quality IT services by ensuring timely resolution of technical support incidents.
- Troubleshooting and debugging system components to resolve technical issues in complex environments.
- Collaborating with development teams to provide input into the design and development stages of applications.
Requirements:
- A minimum of 8 years of related experience.
- Bachelor's degree preferred or equivalent experience.
- Hands-on experience in distributed systems like Unix, Linux, Windows, SQL/PLSQL.
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