Quality Assurance Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeQualityAssurance Full time ₱900,000 - ₱1,200,000
Job Summary

We are seeking a skilled Quality Assurance Analyst to join our team.

About the Role

The successful candidate will be responsible for reviewing and evaluating internal processes and operational standards to ensure compliance with company guidelines and quality benchmarks.

Main Responsibilities
  • Audit and review existing Standard Operating Procedures (SOPs) for clarity, accuracy, and proper application across departments.
  • Monitor and evaluate workflow efficiency to ensure that internal processes support quality and productivity goals.
  • Observe live sessions (e.g., customer service, internal training) to check adherence to established protocols and brand standards.
  • Identify compliance gaps, process deviations, or improvement opportunities and report findings with actionable recommendations.
  • Work closely with department heads and team leads to implement quality improvements and reinforce best practices.
  • Document findings and maintain QA logs, scorecards, and evaluation reports.
  • Participate in regular calibration sessions with other training and operation leaders to ensure consistency in evaluation and scoring.
  • Assist in the creation or revision of QA tools, including checklists, rubrics, and SOP templates.
  • Provide feedback and training support to frontline and back-office teams based on quality reviews.
Required Skills and Qualifications
  • Bachelor's degree in Business, Operations, Quality Management, or a related field
  • 1–3 years of experience in a QA, process audit, or compliance role
  • Strong analytical and observation skills
  • Excellent written and verbal communication skills
  • Familiarity with documentation tools and QA evaluation frameworks
  • Experience in process-driven industries (e.g., BPO, e-commerce, customer service)
  • Ability to work independently and manage multiple evaluations concurrently
  • Experience in KPI tracking, dashboard creation, or business reporting tools

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