Quality Assurance Analyst

2 weeks ago

Manila, National Capital Region, Philippines Monee Full time
Quality Assurance Analyst (Transaction Monitoring) - Operations Support, SeaBankExperienced (Individual Contributor)

Department Operations

Monee is a part of Sea Group, a leading global consumer internet company. Monee's mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

Job Description:
  • Conduct regular and detailed quality assurance reviews of transaction monitoring alerts and investigations to ensure strict adherence to internal policies, procedures, and regulatory requirements, identifying non-compliance or areas for improvement.
  • Provide structured coaching and constructive feedback to the Transaction Monitoring team to enhance the accuracy, timeliness, and overall quality of alert disposition and case escalation.
  • Identify operational and procedural gaps in transaction monitoring workflows, perform root cause analysis, and recommend process enhancements to support compliance effectiveness and risk mitigation.
  • Compile and deliver comprehensive QA reports and dashboards, including key metrics, quality trends, and actionable insights, to senior management and key stakeholders.
  • Design, implement, and facilitate training programs tailored to Transaction Monitoring processes and typologies, ensuring team members are equipped with current AML knowledge, red flag indicators, and QA expectations.
Requirements:
  • Bachelor's degree in Business Administration, Banking, Finance, or a related discipline.
  • Minimum of 3 years of experience in AML, with a focus on Transaction Monitoring or Quality Assurance in financial crime operations.
  • Preferably with experience conducting QA reviews, audits, or assessments specific to financial institutions or AML programs.
  • Strong knowledge of AML laws and regulatory frameworks, especially those related to suspicious transaction monitoring and reporting.
  • Excellent command of English with strong written and verbal communication skills for delivering clear and actionable feedback.
  • High attention to detail and robust analytical and problem-solving skills.
  • Proven ability to manage multiple priorities and meet tight deadlines without compromising quality.
  • Strong team player with the ability to work independently and collaboratively across departments.
  • Willingness to work on-site in Ortigas, Mandaluyong City.
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