Quality Assurance

1 day ago

Manila, National Capital Region, Philippines Klaiya Full time
Overview

Join to apply for the Quality Assurance (QA) Analyst - Ecommerce role at Klaiya.

Job Purpose

The QA Analyst is responsible for reviewing, monitoring, and evaluating the implementation of internal processes and operational standards. This role ensures that Standard Operating Procedures (SOPs), workflows, and live operations (e.g., live sessions or client-facing activities) are consistently followed and aligned with company guidelines and quality benchmarks.

Key Responsibilities
  • Audit and review existing Standard Operating Procedures (SOPs) for clarity, accuracy, and proper application across departments.
  • Monitor and evaluate workflow efficiency to ensure that internal processes support quality and productivity goals.
  • Observe live sessions (e.g., live selling, customer service, internal training) to check adherence to established protocols and brand standards.
  • Identify compliance gaps, process deviations, or improvement opportunities and report findings with actionable recommendations.
  • Work closely with department heads and team leads to implement quality improvements and reinforce best practices.
  • Document findings and maintain QA logs, scorecards, and evaluation reports.
  • Participate in regular calibration sessions with other training and operation leaders to ensure consistency in evaluation and scoring.
  • Assist in the creation or revision of QA tools, including checklists, rubrics, and SOP templates.
  • Provide feedback and training support to frontline and back-office teams based on quality reviews.
  • Stay updated with industry trends and apply relevant quality assurance practices and standards.
  • Build, improve, and/or utilize data tools to streamline quality data consolidation and analysis.
  • Support leadership with real-time insights through scheduled and ad hoc reports, ensuring decisions are backed by accurate, up-to-date information.
Qualifications
  • Bachelor's degree in Business, Operations, Quality Management, or a related field
  • 1–3 years of experience in a QA, process audit, or compliance role
  • Strong analytical and observation skills
  • Excellent written and verbal communication skills
  • Familiarity with documentation tools and QA evaluation frameworks
  • Experience in process-driven industries (e.g., BPO, e-commerce, customer service) is an advantage for KPI tracking, dashboard creation, and reporting
  • Ability to work independently and manage multiple evaluations concurrently
  • Experience in KPI tracking, dashboard creation, or business reporting tools (e.g., Google Data Studio, Power BI, or similar)
#J-18808-Ljbffr

  • Quality Assurance Professional

    4 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time

    Job Summary:Senior Quality Assurance SpecialistWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a key member of our QA team, you will be responsible for planning, designing, and executing manual and automated test scripts to ensure the highest quality of our products.Key Responsibilities:Develop and execute test plans,...

  • Quality Assurance Team Member

    2 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

    Quality Assurance SpecialistJoin our team as a Quality Assurance Specialist and play a vital role in ensuring the quality of our products and services. This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization.Job Description:Key Responsibilities:We are seeking a highly motivated and organized individual to...

  • Quality Assurance Professional

    1 day ago

    Manila, National Capital Region, Philippines beBeeSoftware Full time $40,000 - $60,000

    Job DescriptionWe are seeking a skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will play a critical role in ensuring the quality of our applications and systems.In this position, you will be responsible for implementing automated and functional application testing solutions, improving and enhancing systems and...

  • Quality Assurance Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Monee Full time

    Quality Assurance Analyst (Transaction Monitoring) - Operations Support, SeaBankExperienced (Individual Contributor)Department OperationsMonee is a part of Sea Group, a leading global consumer internet company. Monee's mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee's offerings...

  • Quality Assurance Manager

    3 hours ago

    Manila, National Capital Region, Philippines Salmon Group Ltd Full time

    OverviewJoin to apply for the Quality Assurance Manager role at Salmon Group Ltd.Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Salmon Group Ltd.About the Role – Quality Assurance (QA) ManagerThe QA Manager will design, lead, and execute Salmon's quality monitoring program for customer interactions across...

  • Visual Content Quality Assurance Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

    Visual Content Quality Assurance SpecialistSnappr is a leading provider of visual content solutions. We are seeking an experienced Visual Content Quality Assurance Specialist to join our team.Job Description:We foster a culture of excellence, empowering our team to excel as experts in their field. As a Visual Content Quality Assurance Specialist, you will be...

  • Healthcare Quality Assurance Professional

    1 day ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱450,000 - ₱750,000

    Job OverviewOur organization is seeking a skilled professional to fill the role of Home Health Quality Assurance Specialist in a work-from-home arrangement.Key ResponsibilitiesConduct thorough reviews and validations of diagnosis codes for accuracy and consistency.Ensure that documentation aligns with established OASIS and Plan of Care (POC)...

  • Quality Assurance Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

    Job OverviewTo achieve quality excellence, this role focuses on crafting and executing comprehensive test strategies, identifying defects, and collaborating with development teams to resolve issues.About This PositionThe successful candidate will ensure the quality of software products by monitoring adherence to quality standards, implementing effective...

  • Quality Assurance Analyst for Farms

    3 hours ago

    Manila, National Capital Region, Philippines Healthy Options Full time

    OverviewQuality Assurance Analyst for Farms (Fresh Graduates)Direct message the job poster from Healthy OptionsOur vision is to have a healthier world where people take responsibility for their own health and the planet. Since our first store opened at Shangri-La mall in 1995, Healthy Options has dedicated itself to educating and empowering customers and...

  • Quality Assurance Specialist

    1 day ago

    Manila, National Capital Region, Philippines beBeeQualityAssurance Full time ₱900,000 - ₱1,200,000

    Job SummaryWe are seeking a skilled Quality Assurance Analyst to join our team.About the RoleThe successful candidate will be responsible for reviewing and evaluating internal processes and operational standards to ensure compliance with company guidelines and quality benchmarks.Main ResponsibilitiesAudit and review existing Standard Operating Procedures...