Customer Experience Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time $45,000 - $70,000
Customer Support Expertise

About this role: Delivering superior customer assistance is a top priority at our organization. We seek individuals to join our team in creating an innovative, customer-centric fintech platform.

Key Responsibilities:

  • Engage with customers to address and resolve queries within service level agreements.
  • Elevate and collaborate with internal teams to investigate issues and find resolutions.
  • Maintain subject matter expertise across all B2C areas, prioritizing customer needs.
  • Continuously improve by identifying emerging trends and escalating concerns.
  • Review processes, templates, and systems for enhancements that boost the customer experience or enable self-service capabilities.

Essential Skills and Qualifications:

  • Experience in CS environments, preferably B2C.
  • Strong communication skills with sound decision-making abilities.
  • Proactive ownership of tasks and investigations, with a focus on outcome-driven results.
  • Self-motivation, strong organizational skills, and a methodical approach to problem-solving.
  • Effective interpersonal skills for interacting with internal and external stakeholders.
  • Able to work under pressure, meeting varied deadlines and priorities.
  • Analytical mindset to identify trends and take corrective actions.
  • Ability to work independently and as part of a team.

Desired Skills/Experience:

  • Familiarity with general operations in financial services/Fintech.
  • Working knowledge of Zendesk (or similar CRM).
  • Understanding of KYC and/or AML principles.

Benefits and Opportunities:

  • Directly impact millions of users worldwide.
  • Accelerate your career through internal mobility, mentoring programs, and continuous learning opportunities.
  • Cultivate connections with colleagues across international hubs.
  • Join a culture driven by strong principles and values that foster growth and achievement.
  • Enjoy competitive compensation and benefits packages.

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