
Real Estate Technology Support Specialist
2 days ago
This technical support position is designed for individuals with a strong background in customer-facing experience. The role will primarily involve supporting clients in the real estate technology and brokerage sectors.
The successful candidate will be responsible for providing frontline technical support via phone, email, and live chat, troubleshooting issues using step-by-step procedures, managing support tickets and inquiries, and collaborating with leadership in daily check-ins for coaching, feedback, and training reviews.
The ideal candidate will have previous experience in technical support or customer success, as well as strong situational awareness and problem-solving skills. They will also be comfortable working within structured processes and adhering to strict schedule requirements.
This role offers clear opportunities for career advancement and growth, with a starting salary of $600 during training and a potential increase to $800 after training and probation. Bonuses are also available based on performance metrics and CSAT targets.
Key Responsibilities:
- Provide frontline technical support via phone, email, and live chat
- Troubleshoot issues using step-by-step procedures
- Manage support tickets and inquiries
- Collaborate with leadership in daily check-ins
- Adapt between support channels as needed
- Ensure situational awareness when managing client expectations
Required Skills and Qualifications:
- Strong internet connection (200+ MBPS)
- Previous experience in technical support or customer success
- Experience handling live chat, phone, and email support
- Clear, professional communication skills
- Proven ability to meet KPIs and SLA goals
Benefits:
- Starting salary of $600 during training
- Potential increase to $800 after training and probation
- Bonuses based on performance metrics and CSAT targets
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