Operations Manager

3 weeks ago


Philippines WOKE Coliving Full time

Woke Coliving Inc. is a startup based in the Philippines that develop and operates coliving properties. The company positively impacts individuals and the environment by reducing commuting time and traffic. At Woke Coliving, we are open to welcome new and diverse talent.

We are currently seeking an experienced Operations Manager who will ensure the smooth day-to-day operations of our coliving properties. This role involves overseeing various departments and ensuring they collaborate effectively to provide exceptional guest service.

Furthermore, the Operations Manager will play a key role in developing and executing marketing and sales strategies to maintain high occupancy levels in all properties.

Responsibilities

Lead and Manage Team Members:

  • Offer guidance and motivation to the staff
  • Conduct performance evaluations and introduce training initiatives
  • Monitor staffing levels and schedules to optimize operational efficiency

Maintain Guest Satisfaction:

  • Develop and implement strategies to consistently deliver high-quality service
  • Address guest concerns and complaints promptly and professionally
  • Monitor guest feedback and implement improvements based on their input

Oversee Departmental Operations:

  • Collaborate with Housekeeping, Front Office, Maintenance team to ensure all areas are functioning smoothly.
  • Develop and enforce operational standards and procedures.
  • Monitor department budgets and implement cost-saving measures.

Other Duties:

  • Manage inventory and supplies for various departments.
  • Oversee maintenance and repairs of the property.
  • Ensure compliance with all health and safety regulations.

Qualifications

  • Bachelor's Degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Minimum 3-5 years of experience in Hospitality Operations Management and Sales & Marketing.
  • Strong leadership and interpersonal skills.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Proficient in hospitality software and technology.
  • Ability to work effectively under pressure and in a fast-paced environment.
  • This is a general job description, and the specific duties and qualifications may vary depending on the establishment's size and type.


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