Service Desk Specialist/Technical Support Representative

Company DescriptionStraive combines data-driven insights with enterprise know-how to create unique knowledge for businesses and their specific problems. With a resource pool of over 15,000 experts in 30 countries worldwide, our clients span several industries, including Financial Services, Insurance, Healthcare & Life Sciences, Scientific Research,...

Company DescriptionStraive combines data-driven insights with enterprise know-how to create unique knowledge for businesses and their specific problems. With a resource pool of over 15,000 experts in 30 countries worldwide, our clients span several industries, including Financial Services, Insurance, Healthcare & Life Sciences, Scientific Research,...

DepartmentService DeliveryEmployee TypeProbationaryJob Description Analy zes technical support activities and makes recommendations for more efficient and effective operation procedures. Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved . N eeds to understand thoroughly the strategic...

Complaint escalation and production floor support:Complaint escalation: When Customer Service (CS) Representatives or Clinic Operations (CO) Representatives (see corresponding job profiles) need to escalate complaint related cases because they are unsure how to handle them, the Technical Support Specialist (along with the Cue onshore team) is one of the...

What Is Your RoleThe technical support specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for technology and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot our platform, you will also be an integral part from conceptualization to execution of...

Nezda is looking for IT Service Desk Analyst.Qualifications: Graduate of IT, Computer Science or any related courses. With at least 1-3 years experience as IT support technician, IT service desk or technical support.Job Description: Responsible in providing technical support to the company's team members. Assist in users technical problems and resolving...

Duties and Responsibilities:Performs hardware problem, troubleshooting, diagnostic, and resolution of enrolled IT resources herein mentioned including the appropriate evaluation and recommendation if upgrade or replacement of unit is needed. Performs restoration, re-installation, or reconfiguration of Software, including device driver and network...

Role DescriptionThe System Engineer will work directly with our clients, as well as other system engineers, to provide support on various support tickets to provide installation and support service for multiple customer networks. Responsible for working tickets of varying degree of difficulty on our service desk. This is a full-time on-site role located in...

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution...

Be part of our company here at Mighty Lynx Solutions Inc. We are looking for a Technical Service Desk who will be assigned here at Northridge Plaza Congressional Quezon City.Job Qualifications Bachelor's degree in Computer Science, Information Technology, or related field preferred 2+ years of experience in technical support or related field Excellent...

About UsThe FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...

DepartmentService DeliveryEmployee TypeProbationaryPosition DescriptionJob Responsibilities:Perform basic computer troubleshooting on client's workstations.Provide first-level technical support and preliminary investigation for customer issues and service requests.Respond to customer inquiries via chat, email, and phone.Manage and track customer issues.Daily...

About the role:Provide L2/L3 remote support: Handle complex technical issues, ensuring timely resolution within agreed SLAs.Device Monitoring: Monitor and proactively respond to alerts generated by various monitoring tools, ensuring uninterrupted service availability. Monitor devices using tools like Nagios, Zabbix, or SolarWinds to ensure uninterrupted...

We are currently hiring for Service Desk to be based in BGC, Taguig.Qualifications Must have at least 18 months Service Desk/Technical Support experience Completed at least 1st year in college Amenable to work onsite and can do shifting/night shift schedule

We are seeking a Customer Support Representative to handle inquiries from customers regarding their home security systems.The ideal candidate will be responsible for answering phone calls, responding to emails, and providing exceptional customer service to ensure customer satisfaction.Additionally, the candidate will handle technical troubleshooting and...

DescriptionJob Title: Technical Support SpecialistWorking Hours: Full-time, Mondays - Fridays, TBDLocation: RemotePay Rate: $1200 - $2000/monthAbout The RoleWe are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for assisting customers with technical issues, troubleshooting problems, and...

Are you ready to embark on an exciting journey in the world of technical support Metacom is looking for dynamic individuals to join our team as Technical Support Representatives in Davao. If you have a passion for problem-solving, excellent communication skills, and at least 1 year of BPO experience, we want to hear from you!Your Key ResponsibilitiesProvide...

Job Title: Service Desk Senior ManagerJob Summary:We are seeking a highly skilled and experienced Service Desk Senior Manager to oversee and lead our service desk team. The ideal candidate will have extensive experience in managing service desk operations, with a strong background in Office 365 management, Azure Active Directory (AD), and Azure services. The...

DepartmentService DeliveryEmployee TypeProbationaryJob ResponsibilitiesPerform basic computer troubleshooting on client's workstations.Provide first-level technical support and preliminary investigation for customer issues and service requests.Respond to customer inquiries via chat, email, and phone.Manage and track customer issues.Provide helpdesk support...

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for a Service Desk Analyst who will be a part of the IT Service Desk team under Core Technology - Service Management in our...