Service Desk Analyst

Found in: Talent PH S2 - 6 days ago

Dumaguete, Philippines Straive Full time

Company Description

Straive combines data-driven insights with enterprise know-how to create unique knowledge for businesses and their specific problems. With a resource pool of over 15,000 experts in 30 countries worldwide, our clients span several industries, including Financial Services, Insurance, Healthcare & Life Sciences, Scientific Research, Information Providers, EdTech, and Logistics. We acquired Gramener in Nov 2023 to enhance data, analytics, and AI capabilities. As an equal opportunity employer, we celebrate diversity, equity, & inclusion in the workplace and make hiring decisions based solely on qualifications, merit, & business needs at the time.

Role Description

As an IT Helpdesk Specialist at Straive located in Dumaguete, you are responsible for the initial assessment of hardware and software problems reported to the ticketing system and responding to technical concerns that can operations of the company. Also responsible for the update of the service desk ticketing system.

Qualifications:

Graduate of any Technical or IT-related courses

No experience required but must show and/or possess technical affinity

Must be familiar with or experience in Help Desk operations and management

Must be familiar with internet usage, Microsoft Office products, various Operating Systems and other productivity tools

Must have exposure to the implementation or compliance to external Quality and Audit standard such as ISO 9001, ISO 27001, CMM, COPC, etc.

Must possess acceptable knowledge of spoken and written English

Must have strong analytical, problem-solving skills and decision-making skills

Must have basic knowledge in Desktop and Application support troubleshooting

Must be familiar in Network and System Administration

Must possess a high level of interpersonal and customer service orientation/skills

Work set up: Hybrid reporting 3x a week

Work schedule: Shifting schedule from Mondays to Saturday

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