Support Technical Lead

3 weeks ago

Makati City, Philippines Etrading Software Limited (Philippines) Inc Full time
Join the Future of Fintech as a Support Technical Lead at Etrading Software

Etrading Software is seeking a Support Technical Lead to join our mission in shaping the fintech future. Our community prioritizes diversity, innovation, and your distinctive contribution, providing an environment where work-life balance and well-being are paramount.

Why Choose Etrading Software
  • Empowering Culture: Your mental health is a priority with our ongoing psychological support. We celebrate diversity and individuality in a supportive setting.
  • Flexibility: Achieve work-life harmony with our flexible work schedule, requiring minimal onsite presence.
  • Growth Opportunities: We are dedicated to your career advancement, offering internal promotions, extensive training, and Coursera access.
  • Competitive Benefits: Your hard work is rewarded with competitive salaries, attractive bonuses, and full benefits from day one.
  • Innovative Projects: Work on groundbreaking projects using cutting-edge technologies, making a significant impact in the fintech industry.
The Opportunity

As a Support Technical Lead, you will:
  • Provide exceptional support for Java/web applications within AWS, ensuring top service quality with minimal business disruption.
  • Apply your expertise in operating systems, applications, and software to guide the team.
  • Oversee application service configuration and maintenance, aiming to protect the production system consistently.
  • Manage a ticketed query system, keeping an up-to-date issue and resolution database.
  • Collaborate on developing and updating operational processes and automation strategies, driving continuous improvement initiatives.
About You
  • Experience: At least 8 years in client-facing application support roles.
  • Cloud Expertise: Extensive experience with cloud technologies (AWS preferred).
  • Documentation Skills: Proficient in creating client-facing documentation.
  • Ticketing Systems: Experienced with systems like Jira.
  • Flexibility: Ready to work extra hours during crises and on a 24x7 shifting schedule.
  • Communication: Excellent written and verbal communication skills.
Advantages (Not Required)
  • Leadership experience and familiarity with specific technologies like Tomcat, Nginx, or MongoDB are a plus.

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