L1 L2 Technical Support

Primary Job Responsibilities: As an integral member of the Operations team, your primary job responsibilities as Level 1 & 2 Technical Support are:  1. Participate in weekly team huddles 2. Being the first point of contact by responding to support emails and answering incoming support calls. 3. Provide a high level of customer service to both Internal and...

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a shared service of integrated suppliers of offshore operations, well-service technology, and engineering solutions in more than 20 countries. Our reputable client is looking for IT - Business Applications well-versed in service desk L1 to L2 support in a shared...

L1: Priority experience in SN should not be below 3yrs. If below 3yrs, we can queue for other projects, not Synapxe. Has to have knowledge/specialty in any of the following SN products; pls specify in your validation which one/s ITOM, ITAM, ITSM, IRM, SPM,CSM and custom applications L2: Application Developer - ServiceNow Priority experience in SN should not...

L1: Priority experience in SN should not be below 3yrs. If below 3yrs, we can queue for other projects, not Synapxe. Has to have knowledge/specialty in any of the following SN products; pls specify in your validation which one/s ITOM, ITAM, ITSM, IRM, SPM,CSM and custom applications L2: Application Developer - ServiceNow Priority experience in SN should not...

Diverse role / Autonomy. Being quite a diverse role, you won't get bored! You will be responsible for: The provisioning of high-quality technical support to our clients via telephone, email & chat Hardware and software provisioning (run-up) for client orders Management and ordering of licenses and equipment.

Diverse role / Autonomy. Being quite a diverse role, you won't get bored! You will be responsible for: The provisioning of high-quality technical support to our clients via telephone, email & chat Hardware and software provisioning (run-up) for client orders Management and ordering of licenses and equipment.

1.Reporting directly to the Service Delivery Manager and indirectly to the Service Unit Head, the role holder will work within the MIS team to provide technical leadership on operational support for the JAKA group. 2. The Lead Technical Support oversees several key functions within the IT Service Delivery Team, enabling the delivery of high-quality service...

1.Reporting directly to the Service Delivery Manager and indirectly to the Service Unit Head, the role holder will work within the MIS team to provide technical leadership on operational support for the JAKA group. 2. The Lead Technical Support oversees several key functions within the IT Service Delivery Team, enabling the delivery of high-quality service...

Join the Future of Fintech as a Support Technical Lead at Etrading Software! Etrading Software is seeking a Support Technical Lead to join our mission in shaping the fintech future. Our community prioritizes diversity, innovation, and your distinctive contribution, providing an environment where work-life balance and well-being are paramount. Why Choose...

IT Support Specialist (L2)The IT Support Specialist will be responsible for maintaining IT operations and infrastructure and providing support to end users as needed. This is to work hybrid (2x a week onsite) - day shift.The key points of responsibility are: • Provide helpdesk and end user support to Client's employees, including education on applications,...

1.Reporting directly to the Service Delivery Managerand indirectly to the Service Unit Head, the roleholder will work within the MIS team to providetechnical leadership on operational support for theJAKA group. 2. The Lead Technical Support oversees several keyfunctions within the IT Service Delivery Team,enabling the delivery of high-quality service to...

Join the Future of Fintech as a Support Technical Lead at Etrading Software! Etrading Software is seeking a Support Technical Lead to join our mission in shaping the fintech future. Our community prioritizes diversity, innovation, and your distinctive contribution, providing an environment where work-life balance and well-being are paramount. Why Choose...

Technical support representatives assist clients settle technical problems associated with a product or service. Their duties include responding to user problems and offering solutions for technical goods and services. Tech support representatives work in a call center.

Technical support representatives assist clients settle technical problems associated with a product or service. Their duties include responding to user problems and offering solutions for technical goods and services. Tech support representatives work in a call center.

Technical support representatives assist clients settle technical problems associated with a product or service. Their duties include responding to user problems and offering solutions for technical goods and services. Tech support representatives work in a call center.

Job Descriptions 1. Provide first level support through diagnosing or troubleshooting problems and implementing corrective action either remotely; 2. Following the SLA, isolate issues, identify and follow the proper escalation path for issues beyond the scope of support; 3. Using the ticketing tool, log all updates and troubleshooting procedures performed...

Responsibilities: • Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems. • Handle live site incidents for Support, from report to resolution. • Troubleshoot technical issues with external customers. • Send alerts to internal and external users through Braze upon confirmed outage. • Track unresolved issues...

Technical/Customer Support Advisors provide customer service and technical support to customers using Conversica’s software application. Customer Support Advisors communicate professionally and with empathy to understand customer needs, find helpful solutions to fix challenges, and leverage their knowledge with Conversica to deliver an outstanding support...

Job Descriptions 1. Provide first level support through diagnosing or troubleshooting problems and implementing corrective action either remotely; 2. Following the SLA, isolate issues, identify and follow the proper escalation path for issues beyond the scope of support; 3. Using the ticketing tool, log all updates and troubleshooting procedures performed...

The Technical Support Engineer provides technical support and/or solutions to our valued clients. He/She performs troubleshooting of solar panel batteries and/or inverter malfunction and delivers solutions to the client's satisfaction. He/She promptly answer calls, chats and emails ensuring that all client concerns are attended to in no time.