Lead Technical Support

3 weeks ago


Makati, Philippines JAKA INVESTMENTS CORPORATION Full time
1.Reporting directly to the Service Delivery Manager
and indirectly to the Service Unit Head, the role
holder will work within the MIS team to provide
technical leadership on operational support for the
JAKA group.

2. The Lead Technical Support oversees several key
functions within the IT Service Delivery Team,
enabling the delivery of high-quality service to end-
users and ensuring that Service Support and
Service Delivery processes are in place to meet
business needs.
3. This role requires the incumbent to establish and
manage expectations within the business and to
drive and lead the technical support of the IT
Service Delivery Unit team to achieve expectations
to a high standard.

Qualifications:

Education:
-Graduate of 4-year computer related field
such as BS Computer Science, Computer
Engineering, or equivalent courses. o

Experience:
-Minimum of 3-5 years related work
experience

Skill/Other Requirements:
-Relevant IT industry certifications.
-With at least 56 hours of technical
training/certifications.

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