Senior Technical Support Engineer

3 weeks ago

Taguig Philippines Medtronic Cardiac and Vascular Full time

Careers that Change Lives


We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.


The Contact Centre and Virtual Assistant Team support and develop the effective transition of operational management. We are responsible for the technical support leadership of contact centre and virtual assistant infrastructure including engineering, configuration, testing, and support escalation. We also develop collaboration across applications in the environment such as Interactive Voice Response (IVR), Intelligent Virtual Agent (IVA), Reporting, Analytics, Network, and Client Applications.


A Day in the Life

  • Support Contact Centre and Virtual Assistant applications across 3 different shifts in a 24/7 team (APAC, EMEA, US), including following Information Technology Service Management (ITSM) processes and documentation.
  • Mentor Tier 1 Engineers
  • Develop, document, and configure technical specifications that conform to defined architecture standards, address business requirements, and processes.
  • Actively identify system functionality or performance deficiencies, execute changes to existing systems, and test functionality of the system to correct deficiencies and maintain more effective services.
  • Work within Medtronic Information Technology (IT) process and procedures to review and provide input for standard support improvement processes, including reviewing operational instructions for normal system activities, system backups, and disaster recovery situations.
  • Perform or assist in capacity, performance management, trend and error analysis to determine system changes required.
  • Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices.
  • Work with global peers, partner teams, and vendors as necessary to accomplish team objectives, including assisting with internal projects, such as implementation of new tools and technology.


Must Have

  • Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. 4+ years of experience with a with a high school diploma or equivalent.


Your Profile

  • Good understanding of core Information Technology Infrastructure Library (ITIL) processes (catalog, request, incident, change, release, problem, knowledge, asset, and configuration management) and understand the interdependencies between them
  • Proven experience as a Technical Engineer within contact centre and virtual assistant environments
  • Customer focused, team player and prepared to go the extra mile to deliver IT services to the customer
  • Excellent presentation, verbal, and written communication skills in English language
  • Experience with Cisco UCCE, Five9 Contact Centre, Verint Workforce Management, Virtual Assistant (Teneo) is a nice to have
  • Knowledge with SBC programming / troubleshooting knowledge, REST API's and Scripting is a nice to have
  • Cost Analysis Experience is a nice to have

  • Technical Support Engineer

    2 weeks ago

    Philippines, Taguig GSS PH Full time

    Required Qualifications.3 yrs. or more in a customer facing role working with enterprise Workspace clients5 yrs. or more direct experience working in a technical role (engineering, support, technical consulting)Excellent verbal and written communication skills to create documentation (docs, sheets) and be able to use terminology to suit customer and...

  • Senior Technical Support Engineer

    3 weeks ago

    Taguig, Philippines Medtronic Cardiac and Vascular Full time

    Careers that Change Lives We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.The Contact Centre and Virtual Assistant Team support and develop the effective transition of operational...

  • Technical Support Engineer

    3 weeks ago

    Taguig, Philippines GSS PH Full time

    Required qualifications. 3 yrs. or more in a customer facing role working with enterprise Workspace clients 5 yrs. or more direct experience working in a technical role (engineering, support, technical consulting) Excellent verbal and written communication skills to create documentation (docs, sheets) and be able to use terminology to suit customer and...

  • Technical Support Engineer

    3 weeks ago

    Taguig, Philippines GSS PH Full time

    Required qualifications. 3 yrs. or more in a customer facing role working with enterprise Workspace clients 5 yrs. or more direct experience working in a technical role (engineering, support, technical consulting) Excellent verbal and written communication skills to create documentation (docs, sheets) and be able to use terminology to suit customer and...

  • Technical Support Engineer

    2 weeks ago

    Taguig, Philippines GSS PH Full time

    Required Qualifications.3 yrs. or more in a customer facing role working with enterprise Workspace clients5 yrs. or more direct experience working in a technical role (engineering, support, technical consulting)Excellent verbal and written communication skills to create documentation (docs, sheets) and be able to use terminology to suit customer and...

  • Technical Support Engineer

    3 weeks ago

    Taguig, Philippines GSS PH Full time

    Required qualifications. 3 yrs. or more in a customer facing role working with enterprise Workspace clients5 yrs. or more direct experience working in a technical role (engineering, support, technical consulting)Excellent verbal and written communication skills to create documentation (docs, sheets) and be able to use terminology to suit customer and...

  • Technical Support Engineer

    4 weeks ago

    Taguig City, Philippines Manpower Core Group Inc. Full time

    Responsibilities: Responsible for technical administration of corporate Google applications Provide technical support. Conduct research and assist Manager with recommendations for system improvements through the proactive monitoring and troubleshooting of solutions. Create and maintain thorough documentation related to administrative configurations,...

  • Technical Support Engineer

    4 weeks ago

    Taguig, Philippines Manpower Core Group Inc. Full time

    Responsibilities:Responsible for technical administration of corporate Google applicationsProvide technical support.Conduct research and assist Manager with recommendations for system improvements through the proactive monitoring and troubleshooting of solutions.Create and maintain thorough documentation related to administrative configurations, procedures...

  • Technical Support Engineer

    4 weeks ago

    Taguig City, Philippines Manpower Core Group Inc. Full time

    Responsibilities: Responsible for technical administration of corporate Google applications Provide technical support. Conduct research and assist Manager with recommendations for system improvements through the proactive monitoring and troubleshooting of solutions. Create and maintain thorough documentation related to administrative configurations,...

  • Technical Support Engineer

    3 weeks ago

    Taguig, Philippines ETeam Workforce Private Corporation Full time

    HIRING FOR TECHNICAL SUPPORT ENGINEER Start date - April 29, 2024 Location: BGC, Taguig Offer depends on experience and previous salary General qualifications: 1. 18 to 36 months Tech support experience in BPO and MUST HAVE experiencedin troubleshooting MICROSOFT PRODUCTS 2. Completed 1 yr in college 3. Willing to work onsite 4. Willing to process...

  • Technical Support Engineer

    3 weeks ago

    Taguig, Philippines ETeam Workforce Private Corporation Full time

    HIRING FOR TECHNICAL SUPPORT ENGINEER Start date - April 29, 2024 Location: BGC, Taguig Offer depends on experience and previous salary General qualifications: 1. 18 to 36 months Tech support experience in BPO and MUST HAVE experiencedin troubleshooting MICROSOFT PRODUCTS 2. Completed 1 yr in college 3. Willing to work onsite 4. Willing to process...

  • Technical Support Engineer

    3 weeks ago

    Taguig, Philippines Medtronic Cardiac and Vascular Full time

    Careers that Change Lives We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.The Contact Centre and Virtual Assistant Team support and develop the effective transition of operational...

  • Senior Technical Support

    3 weeks ago

    Philippines, Manila Career Connect (Philippines) Full time

    A SENIOR TECHNICAL Support 1 is generally assigned for the upkeep of the companys asset deployed in different areas across the country via on-site and remote implementations. The Technical Support 1 shall be analytical and sufficiently trained in every aspect of the job. They are expected to deliver concise reports and outputs.Roles And Responsibilities...

  • Technical Support Engineer

    4 days ago

    Philippines, Taguig Transnational E-Business Solutions, Inc Full time

    Company DescriptionTransnational E-Business Solutions, Inc (TESI) is a full ICT (Information and Communications Technology) Solutions Provider and proud member of Transnational Diversified Group (TDG). TESI specializes in offering end-to-end business solutions tailored to the requirements of organizations in various industries such as Travel, Ship Manning,...

  • Technical Support Engineer

    3 weeks ago

    Taguig, National Capital Region, Philippines Aristocrat Full time

    SummaryWe're a world leader in gaming entertainment operating in 90 countries across the world, with a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our mission is simple, we create the world's greatest gaming experience, every dayWhat you'll doAs a Technical Support Engineer you...

  • Technical Support Engineer

    3 weeks ago

    Taguig, Philippines Medtronic Cardiac and Vascular Full time

    Careers that Change Lives We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.The Contact Centre and Virtual Assistant Team support and develop the effective transition of operational...

  • Technical Support Engineer

    1 week ago

    Taguig, Philippines Transnational E-Business Solutions, Inc Full time

    Company DescriptionTransnational E-Business Solutions, Inc (TESI) is a full ICT (Information and Communications Technology) Solutions Provider and proud member of Transnational Diversified Group (TDG). TESI specializes in offering end-to-end business solutions tailored to the requirements of organizations in various industries such as Travel, Ship Manning,...

  • Technical Support Administrator

    3 weeks ago

    Philippines, Manila Eviden Full time

    L4 SUPPORT ADMIN – Enterprise Integration; Middleware SupportManage team ticket queue and resolve in timely manner. Hands on experience in password management, application configuration. Develop and maintain accurate technical and user documentation. Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary....

  • Technical Support Engineer

    3 weeks ago

    Philippines NovaSource Power Services Full time

    About NovaSourceNovaSource Power Services is the new service partner for renewables asset owners ready to fuel smart growth. As an O&M-focused company with 20 years of operating experience, NovaSource has the global reach and strategic capabilities to achieve our clients' renewables goals around the world.To serve our clients, we invest into our people. On...

  • Technical Support Engineer

    3 weeks ago

    Taguig, Philippines RecruiterPH Full time

    Responsibilities:• Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems.• Handle live site incidents for Support, from report to resolution.• Troubleshoot technical issues with external customers.• Send alerts to internal and external users through Braze upon confirmed outage.• Track unresolved issues against...