Japenese Service Desk Agents

7 days ago


Central Visayas, Philippines WeSource Management Consultancy Firm Full time
To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities

Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).

Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.

Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.

Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.

Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

Personal Development Takes ownership of own development and has a development plan in place.
'• At least N2/ Open for Natives
• Good English Communication skills
• BPO experience is a plus
Open for HS Graduates with at least 5 years relevant experience'
• Should be amenable to report onsite daily
• Shifting schedule


  • Dumaguete, Philippines, Central Visayas Atelier Lumikha Full time

    Dreaming of a Career Adventure Join Our Travel Help Desk Team!We are on the hunt for an enthusiastic and customer-centric Help Desk Agent to join our Dumaguete-based BPO teamAre you passionate about travel and making people's dreams come true Look no further! We are on the hunt for an enthusiastic and customer-centric Help Desk Agent to join our...


  • Dumaguete, Philippines, Central Visayas Straive Full time

    Company DescriptionStraive combines data-driven insights with enterprise know-how to create unique knowledge for businesses and their specific problems. With a resource pool of over 15,000 experts in 30 countries worldwide, our clients span several industries, including Financial Services, Insurance, Healthcare & Life Sciences, Scientific Research,...


  • Central Visayas, Philippines Neksjob Philippines Full time

    'Customer Service Agent / With 30k Signing BonusCSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.QualificationsWork...


  • Central Visayas, Philippines, Dumaguete itm8 Full time

    IT Relation Philippines Inc. - is a department branch of IT Relation A/S in Asia. The company is operating to support customers of IT Relation A/S and its offices across the world.IT Relation A/S is the leading Danish provider of IT Outsourcing services to the private and public sectors.The company is based in Denmark and is part of the ITM8 group of...

  • Front Desk

    7 days ago


    Philippines, Central Luzon CJ Hair Lounge Full time

    Job Title: Front Desk AssistantLocation: Unit 3 MB Building Arayat Blvd. Pampang 2009 Angeles City Pampanga PhilippinesJob Type: Full-timeEducation Requirement: High School Graduate or EquivalentExperience: Previous experience in sales and client assistance, particularly in hair care servicesJob DescriptionWe are seeking a motivated and customer-oriented...

  • Desk Side Support

    7 days ago


    Central Luzon, Eastern Visayas, Philippines Indra Philippines Inc Full time

    Duties and Responsibilities:Performs hardware problem, troubleshooting, diagnostic, and resolution of enrolled IT resources herein mentioned including the appropriate evaluation and recommendation if upgrade or replacement of unit is needed. Performs restoration, re-installation, or reconfiguration of Software, including device driver and network...


  • Philippines, Central Visayas Neksjob Philippines Full time

    Call center agent - CEBU SITESalary: 15kDuties/ResponsibilitiesResponsibility Includes responding to incoming calls from customers, answering questions and inquiries, troubleshooting problems, providing information, and handling complaints regarding the organization's products or services.What are we looking for At least 18 years old A High School Graduate...


  • Philippines, Central Visayas Neksjob Philippines Full time

    Call center agent - CEBU SITESalary: 25kDuties/ResponsibilitiesResponsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.What are we looking for At least 18 years old A High School...

  • Banking Agent

    7 days ago


    Philippines, Central Visayas Neksjob Philippines Full time

    A High Priority Banking Agent is a specialized professional who provides personalized banking services to high-net-worth clients or individuals with complex financial needs. These agents offer tailored financial solutions, including investment advice, wealth management strategies, and exclusive banking products. They prioritize exceptional customer service...

  • Travel Agent

    7 days ago


    Philippines, Central Visayas Neksjob Philippines Full time

    A travel agent is a professional who specializes in planning and booking travel arrangements for individuals or groups. They provide expert advice, personalized recommendations, and assistance in arranging flights, accommodations, transportation, tours, and other travel-related services. Travel agents leverage their knowledge of destinations, travel trends,...


  • Philippines, Central Visayas Neksjob Philippines Full time

    A Healthcare Agent is a professional who assists individuals in navigating the complexities of the healthcare system. They provide guidance on healthcare options, insurance coverage, and medical services available to patients. These agents often work closely with clients to understand their healthcare needs and preferences, helping them make informed...


  • Philippines, Central Visayas Neksjob Philippines Full time

    A Financial Agent is a professional who offers expert advice and assistance in various financial matters to individuals or businesses. These agents provide services such as financial planning, investment management, insurance guidance, and retirement planning. They work closely with clients to understand their financial goals and objectives, offering...


  • Philippines, Central Visayas Neksjob Philippines Full time

    A Financial Services Agent is a professional who provides expertise and assistance in various financial matters to clients. These agents offer a wide range of services, including banking, lending, investment management, insurance, and wealth management. They work closely with clients to understand their financial goals and objectives, offering personalized...


  • Central Visayas, Philippines Neksjob Philippines Full time

    A Financial Agent is a professional who offers various financial services and advice to individuals, businesses, or organizations. These services may include financial planning, investment management, retirement planning, insurance, and estate planning. Financial agents work closely with their clients to understand their financial goals, risk tolerance, and...


  • Philippines, Central Visayas BPO Seats Full time

    Are you passionate about sales and have a knack for building strong customer relationships over the phone Do you possess excellent English language skills and have prior experience in telemarketing If so, we have an exciting opportunity for you! We are currently seeking for Outbound Sales Agents to join our dynamic team. As an Outbound Sales Agent, you will...


  • Central Visayas, Philippines Neksjob Philippines Full time

    As a Call Center Agent, you will be responsible for providing exceptional customer service through telephone interactions. Your primary goal is to address customer inquiries, resolve issues, and ensure customer satisfaction.Qualification At least 18 years old At least HS/SHS Graduate At least 6 months Call Center Experience Savvy in computer & internet...


  • Philippines, Central Visayas Neksjob Philippines Full time

    Our customer service agents are essential workers for our business. You will respond to customer questions and offer solutions that contribute to the creation of wonderful customer experiences. You will have the opportunity to work in a highly collaborative and interesting environment that offers stimulating interactions with people from various cultural...


  • Central Visayas, Philippines Neksjob Philippines Full time

    As a Call Center Agent, you will be responsible for providing exceptional customer service through telephone interactions. Your primary goal is to address customer inquiries, resolve issues, and ensure customer satisfaction.Qualification At least 18 years old At least HS/SHS Graduate Savvy in computer & internet navigation Good to Excellent communication...

  • Call Center Agents

    7 days ago


    Philippines, Central Visayas Neksjob Philippines Full time

    Call center agent - CEBU SITESalary: 20kDuties/ResponsibilitiesResponsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.What are we looking for At least 18 years old A High School...

  • Banking Account

    7 days ago


    Philippines, Central Visayas Neksjob Philippines Full time

    As a Call Center Agent, you will be responsible for providing exceptional customer service through telephone interactions. Your primary goal is to address customer inquiries, resolve issues, and ensure customer satisfaction.Qualification At least 18 years old At least HS/SHS Graduate Not currently employed/enrolled Fully Vaccinated Preferably with CCE but...