Relationship Manager
3 weeks ago
They will be closely collaborating with all Project Teams to find solutions to client issues. These managers will also work with Customer Experience Division, initiatives and will build up our personal customer information database.
Requirements
- Must have held a senior position in a frontliner post for 3 years or more (i.e. hospitality, sales, preferred banking, airlines)
- Excellent oral and written communication skills
- Ability to lead and work within a team
- Excellent conflict resolution and interpersonal skills
- Exceptional organizational and analytical skills
- Excellent presentation and negotiation skills
- Strategic thinker
- Strong work ethic
- Preferably fluent or can speak/understand Mandarin or Fukien
- Experienced in dealing with high-end net worth clients – Private banking, preferred banking
- Can speak or understand mandarin and/or Fukien
- Excellent communication skills
- Professional looking and great on presenting himself/herself
- Build customer relationships
- Resolve customer issues
- Manage customer communication – proactively inform, remind and update
- Conduct client visits
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