Customer Success Associate
3 weeks ago
Purpose
The Customer Success Account Associate takes the role of being the point of contact (POC) during the clients' post-sales journey and to ensure successful adoption of solutions and services to enable seamless renewal and expansion.
Duties and Responsibilities
- Onboarding: Get new customers onboarded and hooked on the product as fast as possible. This includes configuring their accounts, helping them import data from other tools, and training users on how to use the product.
- Education/enablement: Ensuring customers know how to best use the product throughout their journey as a customer.
- Churn reduction, improving retention and renewal rates: Continuously analyze all aspects of the customer journey and identify and eliminate all possible causes of churn.
- Adoption: Offer assistance and help customers rethink their day-to-day activities to suit the new workflow with the product they are adopting in their business.
- Account management: Identify key stakeholders and build multiple relationships within the client company.
- Support: Helping customers solve issues relevant to the product.
- Upselling and cross-selling: Keep customers happy and make them feel satisfied with their transaction.
Qualifications
- Fresh graduates are encouraged to apply.
- Graduate of business management, marketing management, or similar courses is preferred.
- Knowledge in sales, business process improvement, client relationship management, or business analytics is an advantage.
- Has good communication skills.
- Able to collaborate with cross-functional teams.
- Willing to be trained.
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