UK Sales Advisor

2 weeks ago


Philippines ConnectOS Full time

Skills Required:

  • Experience in Customer Support
  • Background in Sales, including upselling
  • Familiarity with the Fabric/Textile Industry
  • Ability to create personalized messages, emails, and calls that establish a personal connection with customers, rather than just following a template or script.
  • Knowledge of Ticketing Tools such as Halo, Zendesk, etc.
  • Tech savvy – someone that can easily pick up any tools or software.

Nice to Have:

  • Worked with UK clients/customers.

 

What will you do

  • To provide a personable and efficient, professional customer service.
  • Maximize, with the support of your manager all sales opportunities.
  • Ensure that customer payments are made on time, accurately recorded and securely processed.
  • Dealing with customer complaints in a sympathetic manner.
  • Answer customer queries in a timely, professional yet personalized manner advising and assisting the customer of the status of their order, providing advice on fabric selection and quantities required and taking sample requests.
  • Chasing suppliers as necessary and updating customers.
  • Providing made to measure quotes for our bespoke curtain and blind options to customers.
  • Liaising with our courier company, sorting out delivery queries.
  • Work closely with your counterpart to ensure that the phone/email/live chat is always monitored during periods of absence and is never left unattended during normal working hours.
  • Always ensure good communications with team members.

Join the awesome team and enjoy these benefits & perks:

  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA


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