UK Sales Advisor
2 weeks ago
Skills Required:
- Experience in Customer Support
- Background in Sales, including upselling
- Familiarity with the Fabric/Textile Industry
- Ability to create personalized messages, emails, and calls that establish a personal connection with customers, rather than just following a template or script.
- Knowledge of Ticketing Tools such as Halo, Zendesk, etc.
- Tech savvy – someone that can easily pick up any tools or software.
Nice to Have:
- Worked with UK clients/customers.
What will you do
- To provide a personable and efficient, professional customer service.
- Maximize, with the support of your manager all sales opportunities.
- Ensure that customer payments are made on time, accurately recorded and securely processed.
- Dealing with customer complaints in a sympathetic manner.
- Answer customer queries in a timely, professional yet personalized manner advising and assisting the customer of the status of their order, providing advice on fabric selection and quantities required and taking sample requests.
- Chasing suppliers as necessary and updating customers.
- Providing made to measure quotes for our bespoke curtain and blind options to customers.
- Liaising with our courier company, sorting out delivery queries.
- Work closely with your counterpart to ensure that the phone/email/live chat is always monitored during periods of absence and is never left unattended during normal working hours.
- Always ensure good communications with team members.
Join the awesome team and enjoy these benefits & perks:
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
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