Service Desk Team Lead
2 weeks ago
Service Desk Team Lead (After Hours) | Hybrid First Focus Muntinlupa City, National Capital Region, Philippines Base pay range A$1,200,000.00/yr - A$1,560,000.00/yr Let's be honest. You've seen your share of chaos — users in panic mode, tickets multiplying like rabbits, and that one client who swears they "didn't touch anything." You stayed calm. You fixed it. You coached your team through it. Now, how about leading a service desk where people actually have your back? We’re First Focus, Australia's #1 Managed Service Provider (eight years running — check CloudTango dot net if you don't believe us). We’ve got 300+ brilliant humans across five countries, including a powerhouse team right here in the Philippines. We’re big enough to give you stability and opportunity, but small enough that your ideas still matter. Why You'll Love Working Here You lead, not babysit. We trust you to run your team your way — you know what good service looks like. We actually grow people. Ten paid study days a year, paid certs, and a salary bump when you pass. Clients that respect your time. No energy vampires. No endless escalations for sport. A culture with heart. We're open, transparent, and allergic to corporate nonsense. Work-life balance is real. We work hard, finish our shift and we are finished, with the occasional merienda break along the way. Requirements Experience leading a customer-facing IT support team in a multi-client MSP Solid technical understanding of Windows Server, Azure, Hyper‑V, and IT infrastructure Working knowledge of ITIL and ticketing systems Clear, confident communication in English Leadership that motivates, not micromanages Courage to speak up, solve problems, and support your people Values that align with ours. If you haven't read them, check them out here Work Locations Pasig: Robinsons Cyberscape Gamma, Topaz Road, Ortigas Muntinlupa: Axis Tower One, Filinvest Avenue, Alabang Benefits Hybrid work setup HMO from Day 1 for you + one dependent (with dental) 10 paid study days per year + paid cert exams + salary bumps for each one Uprise access — free 1:1 coaching with psychologists or counsellors Consistent shifts, and 25 days paid leave annually Profit share, loyalty bonuses, ₱20k referral bonus and ₱10k MVP awards Social events that actually feel like celebrations, not chores (karaoke is encouraged but never required) The Process We want to find the best, not the loudest. Apply online — you'll get a short online test and a quick video question. No trickery. Just a chance to show us who you are. Neurodiversity Statement We welcome neurodiverse candidates and encourage disclosure so we can tailor the experience to showcase your strengths. Ask for our Neurodiversity Statement — we'd love to support you. #J-18808-Ljbffr
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Service Desk Specialist
4 weeks ago
Muntinlupa, Philippines NYGC Services, Inc. Full timeRole: Service Desk Specialist Job Description: Key Results Areas / Job Responsibilities (Describes the results for which the position has an on-going accountability. Accountabilities are statement of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which...
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IT Service Desk Engineer
4 weeks ago
Muntinlupa, Philippines Integrated OS Full timeUnleash Your Talents with Us! Hi there, our future IT Service Desk Engineer ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business such as Finance, Human Resources,...
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XTN-F674798 | GLOBAL SERVICE DESK ANALYST
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Muntinlupa, Philippines KMC Careers Full timeGLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE) We’re on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team. In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations....
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Assistant Manager
2 weeks ago
Alabang, Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: On-site in Alabang, Muntinlupa Schedule: Shifting Schedules Requirements: > Bachelor's Degree > 4 years of team management experience handling technical / service desk clients or campaigns > Champion in Center of Excellence / Process Excellence / Operational Excellence > Process improvement and process framework creation: Experience in...
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Service Desk Specialist
2 weeks ago
Muntinlupa, Philippines Directio PHL, Inc. Full timeDirectio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating...
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IT Service Desk Analyst
3 days ago
Muntinlupa, Philippines J-K Network Services Full timeCOMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally. Position: IT Service Desk Analyst Company Industry: BPO Work Location: Alabang, Muntinlupa City Work Schedule: Shifting schedule Salary: Php 30,000-40,000 Work Set Up: On-site JOB REQUIREMENTS: • College Graduate/Undergraduate are open to apply. • At least 1-year...
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IT Help Desk Specialist
2 weeks ago
Muntinlupa, Philippines Hunter's Hub Incorporated Full timeNon-Negotiable Requirements Active Directory Active Directory Azure Microsoft 365 Qualifications - Education Bachelor’s degree in Computer Science, Computer Engineering, IT, or related field. Experience At least 1 year IT Help Desk experience (problem tracking, phone/voicemail consulting, etc.) Exposure to application setup, configuration, and...
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IT Help Desk Specialist
1 week ago
Muntinlupa, Philippines Hunter's Hub Incorporated Full timeNon-Negotiable Requirements Active Directory Active Directory Azure Microsoft 365 Qualifications - Education Bachelor’s degree in Computer Science, Computer Engineering, IT, or related field. Experience At least 1 year IT Help Desk experience (problem tracking, phone/voicemail consulting, etc.) Exposure to application setup, configuration, and maintenance...
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Muntinlupa, Philippines Fresh Prints Full timeAbout Frontier At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies. About FlyFlat FlyFlat helps founders, investors, and executives book international business and...
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Collections Team Lead
4 weeks ago
Muntinlupa, Philippines eClerx Full timeOverview Job Title: Collections Team Lead (Voice) Work Setup: Onsite | Full-time Department: Operations – Collections Company: eClerx Manila eClerx is a global leader in business process management, analytics, and digital transformation. We partner with Fortune 500 companies across financial services, digital, media, retail, and technology sectors to...
