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Systems Technician
2 weeks ago
As a System Technician, you must be able to work in a dynamic environment providing direct support to our internal teammates. You’ll have the opportunity to utilize your technical skills and continue to learn new ones as a member of our team.
A System Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to hardware and peripherals; software configuration; voice, video and data conferencing devices. Incumbent will provide service to internal Insight teammates providing the highest level of client satisfaction.
What you'll do at Insight
- Support Insight teammates in person and remotely
- Provide White Glove support to our executive team
- Install, Configure and Troubleshoot end user PC Software and Hardware issues (Windows and Mac OS X)
- Troubleshoot Android and iOS devices
- Track fixed assets and inventory
- Educate and set up new teammate’s hardware/software
What you'll need to join Insight
- Strong experience with PC hardware
- Strong experience with Android and iOS
- Strong experience with Windows 10
- Knowledge and experience with Mac OS
- Strong experience supporting a variety software, (Adobe, Microsoft Office, to name a few)
- Experience Supporting Symantec Endpoint Encryption and Protection
- Experience utilizing standard ticket handling applications (We use CA Service Desk)
- Strong Customer Services Skills and Experience
- Understanding of and ability to work in a large corporate environment and protocol required
- Understanding of the computer imaging process
- Ability to multitask with strong organization and time management skills. Able to respond effectively to inquiries or complaints within a timely fashion. We run various internal projects as collateral duties that do require this skill set.
- Above average communication and documentation skills
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