Systems Technician

2 weeks ago


Metro Manila, Philippines Insight Full time

As a System Technician, you must be able to work in a dynamic environment providing direct support to our internal teammates. You’ll have the opportunity to utilize your technical skills and continue to learn new ones as a member of our team.

A System Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to hardware and peripherals; software configuration; voice, video and data conferencing devices. Incumbent will provide service to internal Insight teammates providing the highest level of client satisfaction.

 

What you'll do at Insight

- Support Insight teammates in person and remotely

- Provide White Glove support to our executive team

- Install, Configure and Troubleshoot end user PC Software and Hardware issues (Windows and Mac OS X)

- Troubleshoot Android and iOS devices

- Track fixed assets and inventory

- Educate and set up new teammate’s hardware/software

 

What you'll need to join Insight

- Strong experience with PC hardware

- Strong experience with Android and iOS

- Strong experience with Windows 10

- Knowledge and experience with Mac OS

- Strong experience supporting a variety software, (Adobe, Microsoft Office, to name a few)

- Experience Supporting Symantec Endpoint Encryption and Protection

- Experience utilizing standard ticket handling applications (We use CA Service Desk)

- Strong Customer Services Skills and Experience

- Understanding of and ability to work in a large corporate environment and protocol required

- Understanding of the computer imaging process

- Ability to multitask with strong organization and time management skills. Able to respond effectively to inquiries or complaints within a timely fashion. We run various internal projects as collateral duties that do require this skill set.

- Above average communication and documentation skills


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